The most common reasons are old GPU drivers or corrupted game files. Other possible causes include broken Visual C++ redistributables, too many temporary files, or a mismatch in the EA App/Origin region settings. Now that you’re aware of what could be causing this error, here’s a step-by-step guide to fixing Apex error code 23.
1. Update Your GPU Driver
Some users fixed this problem by simply updating their graphics card driver. If you’re trying to launch Apex Legends and see this error before the main menu appears, your graphics card driver may be out-of-date. Updating your driver to the latest version often resolves the error. Note: If Device Manager does not find a new driver, you can also use your graphics card’s own update tool to get the latest drivers:
GeForce Experience (Nvidia)Adrenalin (AMD)Intel Driver (Intel)
If updating your GPU driver doesn’t fix Apex error code 23, continue with the next solution.
2. Reinstall the Visual C++ 2015 Redistributable Package
In some cases, missing or corrupted Visual C++ 2015 files are responsible for the error. Most users have fixed this by reinstalling the Microsoft Visual C++ 2015 Redistributable package.
3. Perform a Clean Boot
Some users have found that third-party programs running in the background caused this error. Note 2: If Visual C++ 2015 is not listed, skip to Step 5. Since it’s tough to know which program is at fault, the best solution is to start Windows in clean boot mode, which temporarily disables all non-essential programs and services. Note: Clean boot mode starts your computer with only necessary Windows services running, which helps identify if a background app is causing the issue. If Apex works fine in clean boot mode, you can then slowly re-enable your startup programs and services to find out which one is interfering with the game.
4. Remove Temporary Files with CCleaner
Over time, temporary files can build up and affect your system’s performance, including causing errors with games. Many users have resolved the error by clearing their temp files. The easiest way to do this is with a PC cleaning tool like CCleaner. Note: You can use other popular cleaners like Restoro, CleanMyPC, BleachBit, Fortect, etc. Check the instructions on their respective websites. Once you’ve deleted the temporary files, restart your computer and try running Apex again to see if error code 23 appears.
