It often leads to a WHEA_UNCORRECTABLE_ERROR (often shown as 0x124), which means there might be a serious problem with your computer’s hardware. The most common reason is faulty hardware, such as bad RAM or issues with the CPU. However, old chipset drivers, unstable BIOS settings, and using Fast Startup can also cause this problem. Let’s go through some troubleshooting methods to help you fix this problem.
1. Update the Driver
The first thing we recommend doing after encountering the AuthenticAMD.sys blue screen of death is to update your AMD device driver. If the issue is related to an outdated driver, installing the latest version should resolve the problem for you. Alternatively, you can download and install the chipset driver version recommended on your motherboard’s website. We’ve outlined both methods below, so you can choose the one that best fits your situation. After restarting, check if the issue has been resolved. If you prefer using the manufacturer’s website, open your browser and go to the support page for your PC or motherboard. Enter your device specifications and look for the latest compatible driver version there. Once you find the right driver, install it and try performing the action that caused the crash. Hopefully, you won’t encounter the problem again.
2. Update BIOS
Some users have also found that updating their BIOS helped fix the issue. BIOS updates can help your computer recognize hardware properly and resolve errors like this.
3. Run System Scans
You can also scan your system for potential issues using built-in Microsoft utilities. If any general corruption or inconsistencies are found, these tools can fix them automatically. We’ll use System File Checker (SFC) and Deployment Image Servicing and Management (DISM) through the Command Prompt. SFC scans protected system files and replaces corrupted files with cached copies from a special folder. DISM is a command-line tool that can repair Windows images and update installation media. To run both utilities, make sure you are logged into Windows as an administrator before starting.
4. Disable Fast Startup
Some users have found that the Fast Startup feature was causing the problem. Fast Startup helps your computer boot up quicker after shutdown, but it puts your system into a hibernation state instead of a full shutdown. This feature is enabled by default if your computer supports hibernation.
5. Update Windows
The problem could be due to missing system updates. If you haven’t installed updates for a while, checking for and installing them might help resolve the issue.
