“There was a failure in preparing the backup image of one of the volumes in the backup set. Details: The I/O operation has been aborted because of either a thread exit or an application request.”
When a user encounters this error message and clicks on ‘Show Details‘ in the dialog containing the error message, the error code for the problem is revealed as 0x807800C5. This issue only occurs when attempting to back up a system image of a Windows 10 computer to NAS. In other words, the backup succeeds when a system image is being backed up to a drive (internal or external) that is physically and directly connected to the computer. Additionally, users affected by this issue can almost always successfully back up one system image of their Windows 10 computer to NAS. It is when they attempt to do so a second time that the process fails and they encounter the error message. The cause of this issue is the fact that Windows only allows one system image to be backed up to NAS, and Windows 10 (unlike older versions of the OS) is incapable of overwriting or deleting the first system image, ultimately causing the second image backup to fail. That being the case, you can resolve this issue by simply renaming the original backed up system image so that Windows is able to successfully create the new system image. In order to do so, you need to:
