A common cause of this issue involves conflicts with the integrated GPU that may be included on your motherboard, often provoked by recent driver updates. An integrated GPU can complicate matters when it’s incorrectly used over a discrete graphics card, leading to potential issues like a black screen. Typically, users experience the black screen issue on the GeForce Experience login page. However, network-related factors such as the DNS server in your network can also play a role. Below, we outline a variety of methods to effectively address and resolve the issue.
1. Resize the Login Window
Encountering a black screen on the login window of GeForce Experience is common. An effective initial solution is to resize this window. Resizing may prompt the application to correctly load the login page content, potentially resolving any display issues. To resize, hover your cursor over one of the window’s bottom corners until it changes to a resize icon, then click and drag it. Enlarging the window can help rectify the problem.
2. Run GeForce Experience as Admin
GeForce Experience may sometimes fail to load properly due to inadequate permissions within the Windows environment. By running the app as an administrator, you can overcome permission issues and related conflicts. To always run the app with administrative privileges, follow these additional steps:
3. Flush DNS Settings
Flushing the DNS cache can remedy issues caused by stale or corrupted entries that disrupt network traffic, such as the connection to NVIDIA’s web servers necessary for the GeForce Experience login page.
4. Change Graphics Preference
Graphics preferences in Windows can lead to the black screen problem, especially if the system mistakenly defaults to an integrated GPU instead of the more powerful NVIDIA GPU. You can alter which GPU the GeForce Experience app utilizes, potentially resolving conflicts that arise from the integrated GPU’s usage:
5. Change the DNS Server
Lastly, if the black screen persists within GeForce Experience, altering the DNS server settings on your PC might be necessary. The DNS server processes network requests from your computer to their destinations. Utilizing these methods should help you circumvent the black screen issue in GeForce Experience. Should the issue continue to persist, do not hesitate to contact the NVIDIA support team for further assistance.
