This led to widespread system crashes and significant disruptions across important sectors, including airlines, hospitals, banking, and police operators. Since then, Crowdstrike has deployed a fix to address the issue. However, resolving the BSOD requires manual intervention, which involves booting into Safe Mode to delete the problematic “sys driver files” that crash the primary CrowdStrike driver. Now, how can you resolve this mess? Here are some effective solutions for affected users.
1. Perform a System Restore
System Restore, a utility integrated into Windows, allows you to revert your Windows state to a previous restore point. We can use this to revert the changes CrowdStrike caused to our windows restoring your system settings and files to their previously stable condition. How to use System Restore? Here are the steps: If this doesn’t resolve your issue or you don’t have a restore point created, don’t fret just yet; we still have other methods that can resolve this issue. READ MORE: How to Create a System Restore Point on a Windows ➜
2. Delete the Problematic File
Safe Mode is a recovery state in which Windows starts with only the essential drivers and services, bypassing problematic software that is causing the Blue Screen of Death or other errors. Here, you can safely delete the CrowdStrike driver file called “C-00000291.sys“ which can prevent your system from starting normally. Here’s a step-by-step guide to this process: Once successfully in Safe Mode, follow these instructions to delete the problematic file: Normally, this process should go smoothly. However, if your Windows doesn’t let you delete this file, here are some guides that may help you:
How to delete files and folders that won’t delete in Windows?4 Verified Solutions to Fix ‘Could not find this item’ ErrorHow to Take Ownership of Files and Folders?
3. Disable the CSAgent Service
Still stuck? This last method will resolve your issue as it disables the “CSAgent” service, a core component of CrowdStrike’s Falcon endpoint protection platform. While it provides security features such as malware detection, threat prevention, and response capabilities, this core component was also afflicted by the faulty update causing the BSOD. Disabling this service prevents the faulty CrowdStrike component from loading during system startup, allowing the system to boot and operate normally. To disable this service follow these steps: READ MORE: Troubleshoot Blue Screen of Death (BSOD) Caused by Windows Update ➜
Wrapping Up
The widespread BSOD issue caused waves on the Internet with people sharing TikToks of hundreds of people waiting for the flights to be rescheduled and baking systems facing severe disruptions. All of this due to a single faulty update. However, as quickly as the issue came, the solutions were also starting to show up just as our article should hopefully help you fix the BSOD issue in no time.
