Usually, it’s because Teams hasn’t chosen the right device in ‘Devices‘ settings. Other reasons can be problems with Windows Bluetooth drivers or using an old version of Teams.
Pre-requisites:
Before trying the solutions below, please check the following:
1. Disable Bluetooth LE Enumerator
To help fix the problem, you can adjust Bluetooth settings using Device Manager. This will force your headset to use only the Microsoft Bluetooth Enumerator service, which has helped many users. Here’s how:
2. Configure MS Teams Media Permissions
MS Teams requires permission to access your camera, microphone, and speakers. If these permissions are turned off, Teams can’t use your headset properly.
Solution 3: Allow Microphone Access for Windows Applications
As mentioned earlier, MS Teams needs permission to use your PC’s microphone for voice and video calls. Without these permissions, the headset’s audio may not work in Teams. Here’s how to make sure microphone access is enabled:
