The most common reason is that a greyscale or accessibility mode has been turned on in the system settings. Other possible causes are old or incorrect camera drivers, interference from other software, or changes made by recent system updates. Before you try the solutions below, make sure your camera is not set to night mode. Also, check that there isn’t a sticker or anything blocking the camera lens or flash. If you’re using an external camera, try it with another PC to see if it’s a hardware issue. For internal (built-in) cameras, check if the issue persists when you start your computer in safe mode. If the camera only shows black and white in one specific application, try reinstalling that application to see if it fixes the issue.

1. Change the Camera Settings

If your camera settings are not correct, you may not be able to use the camera in color mode. Adjusting these camera settings can often solve the problem. You can access camera settings using camera-specific software (like ThinkVantage Communication Utility), your PC’s built-in camera app, or even programs like Skype.

1.1. Enable Color for the Camera

If you are using your camera’s companion software (opened through the Start Menu), check its Settings, Tools, or Options menu for any entries to enable color or disable the black & white mode. In the Dell Webcam Central software, make sure the color toggle is enabled in the application’s settings.

1.2. Change the Saturation Settings of Your Camera

1.3. Reset Camera Settings to Default

If you use Cyberlink YouCam software, follow these steps: If you use Dell Webcam Central:

2. Roll Back the Camera Driver

Sometimes, a recent camera driver update can be buggy. If this happens, going back to the previous driver version could fix the problem.

3. Update Your Drivers and Windows

Microsoft and other device manufacturers update drivers and Windows regularly to fix problems and add new features. Keeping everything up to date can resolve your camera issues.

4. Uninstall the Buggy Windows Update

It’s possible a recent Windows update caused the camera to stop working properly. In that case, uninstalling the update may solve the problem. If the issue started after a major Windows 10 feature update, you might need to revert to the previous Windows version.

5. Reinstall the Camera Driver

If your camera driver is corrupted, reinstalling it could fix the color issue.

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