The error message “Fence value is UINT64_MAX” offers no clear solution, leading to confusion. However, this article will present a straightforward set of methods to permanently resolve the issue.
1. Disable the Second Monitor (if applicable)
When encountering the “Device Removed” error message, begin by disabling your secondary monitor, as this issue is caused by a game bug that requires a patch from the developers. Until the issue is resolved, users with a dual monitor setup must disable their secondary screen. Unfortunately, Windows does not provide an option to do this automatically, so you will need to manually disconnect the secondary display before playing the game. Alternatively, you could try turning off the monitor using the power button to see if it resolves the issue.
2. Disable Ray Tracing (if applicable)
Ray tracing enhances a game’s graphics by realistically simulating shadows, refractions, and reflections of objects. However, inconsistent implementation may lead to various game crashes. To disable Ray Tracing in Alan Wake 2, please follow these instructions in the settings menu:
3. Update Graphics Drivers
Another cause of the device removed crashes with Alan Wake 2 can be the graphics drivers on your system. This can occur quite commonly when the video drivers are obsolete or corrupted. Corruption in the video drivers can be caused by several things, such as recent Windows updates, and more. Using an outdated driver for Alan Wake 2 may lead to compatibility issues, potentially causing the game to crash and display a “device removed” error message. To resolve this, you should update your graphics drivers to the latest version. Follow the instructions below to do this:
4. Remove Overclock/Undervolt
Overclocking or undervolting your components, when done properly, can significantly enhance system performance or reduce overheating. Overclocking can enhance performance but may compromise system stability, particularly in games that are not optimized for overclocked components. This can lead to crashes and errors like the one described. To fix this issue, remove any overclocking or undervolting from your components, particularly your graphics card. Then run the game to check if the crashes persist.
5. Perform a Clean Boot
The background apps and services on your system can also affect the performance of Alan Wake 2 on your PC, a situation that is becoming more frequent with the rising number of programs running in the background. In this scenario, you can initiate a clean boot that starts your system with only the essential Windows services, thereby blocking all third-party applications on startup. To determine if the error message is caused by a background program, perform a clean boot and observe if the problem persists. If the error does not occur in a clean boot state, identify and remove the conflicting program. Follow the instructions below for a clean boot procedure: You can resolve the error message using the above methods. If the issue persists, we suggest contacting Alan Wake 2‘s support team for additional assistance. They will be better equipped to guide you through the problem.
