While there are other causes for this error, such as wrong account settings, bad temporary files, or using capture devices, HDMI problems are the main cause, especially when using gaming consoles. This error often happens when Disney+ finds a device it doesn’t support, like an unsupported projector or a faulty HDMI cable. Also, geo-restrictions or using a VPN can trigger this error if you’re trying to stream content in a restricted region. Now that we know the causes and information about this problem, let’s move to solutions.
1. Restart the Device
Restarting the affected device can often resolve Error Code 39 on Disney+ by clearing temporary files and performing a clean restart of the app.
Apple TV: Go to Settings > System and then choose Restart to reboot your Apple TV.Restarting Apple TV
Android TV: Use the Home button on your remote to navigate to Settings. From there, select About and choose Restart under the Power menu to restart your Android TV.Restarting Android TV
Android (Mobile Devices): Hold down the power button until the Power menu appears. Select Restart and wait for the device to reboot.Restarting an Android Device
iOS (iPhone/iPad): Press and hold either the volume button or the side button until you see the power-off slider. Drag the slider to turn off your device, then power it back on by pressing the side button again after it shuts down.Restarting an iOS Device
Windows (PC): Click the Start button, then click the power icon. Select Restart from the options to reboot your Windows computer.Restarting a Windows Computer
2. Reinstall the Disney+ App
Reinstalling the app removes corrupted data, ensures you’re on the latest version, and resets settings, which can resolve conflicts or glitches causing Error Code 39. This process also clears the cache, which gives the app a fresh start to work with.
2.1 Reinstall Disney+ on Apple TV
2.2 Reinstall Disney+ on Android TV
2.3 Reinstall Disney+ on Android
2.4 Reinstall Disney+ on iOS
3. Reset Apple TV / Android TV to Factory Settings
Performing a factory reset on Apple TV or Android TV can fix Disney+ Error Code 39 by removing any hidden issues with settings or data. Over time, saved data or wrong settings might mess up the HDMI handshake or DRM protocols needed for streaming. A factory reset erases all stored data and system settings, giving the device a fresh start to make secure connections and work correctly.
3.1 Reset Apple TV to Factory Settings
3.2 Reset Android TV to Factory Settings
4. Power-Cycling Your Console
Power-cycling your console clears memory, resets processes, and refreshes hardware connections, especially HDMI. Unplug the console for about a minute before restarting. This can fix temporary system glitches, restore secure DRM connections, and resolve playback issues causing Disney+ Error Code 39. It’s a quick and effective way to reset the system and reconnect to Disney’s servers, ensuring proper content streaming.
4.1 PS4:
4.2 Xbox One:
5. Remove the In-Game Capture Device
If you’re using an in-game capture device (e.g., Elgato) on Xbox One or PlayStation 4 to record gameplay, DRM protections from Disney+ might cause Error Code 39. To resolve this, disconnect the capture device and restart your console, then attempt to access Disney+ once more.
6. Remove the Projector Connection
When using a projector, Disney+ may detect it as a DRM violation, causing Error Code 39. This happens because projectors often use HDMI to VGA or other converters that Disney+ sees as potential recording devices. Disconnect the projector and connect your streaming device directly to a TV with a standard HDMI cable to ensure a secure, DRM-compliant connection, which can prevent or fix the error.
