Adjusting the configuration of these scopes typically resolves the error code in most instances. This guide provides several methods to address the issue, so please follow each step accordingly.
1. Disconnect Work/School Account
Begin troubleshooting the 80180006 error code by disconnecting any work or school account associated with the device. A Windows inconsistency can sometimes block device enrollment. Registering the device without any connected work or school account may be successful. The said account can be re-added after enrollment is completed.
2. Disable Organization Management of Device
Another approach to resolve the enrollment error is to deselect the checkbox for the organization’s management of the device. This action will necessitate individual sign-ins to apps post-enrollment. It is also possible to enable organization management once the device has been enrolled in Intune.
3. Change MAM and MDM User Scope
Incorrect configuration of the Mobile Application Management (MAM) and Mobile Device Management (MDM) user scopes can also trigger the error. This is usually the result of MAM receiving priority over MDM. Altering the MAM and MDM user scope settings can help resolve this. You can edit the scopes through the Microsoft Entra admin panel.
4. Update Company Portal App
An outdated Company Portal app may cause the error code due to lingering bugs that have been fixed in newer releases. It is critical to keep the app updated. Use the Microsoft Store for the latest updates.
5. Turn off Windows Information Protection
Should the 80180006 error code still linger after attempting the previous solutions, you may need to disable Windows Information Protection (WIP) entirely, leaving only the Mobile Device Management service active within Entra. Disable the WIP service through the Microsoft Entra admin center. Should any errors occur post-change, a computer restart is suggested. With these solutions, you should be able to prevail over the 80180006 error code. If the error continues, please contact the Microsoft Intune support team for further guidance.
