This error code will mostly occur if the Destiny 2 game files have been damaged and require repair or verification. Doing this will obviously differ depending on the platform on which you are experiencing the issue. However, the ‘Marmot’ error can also occur due to a cache issue or due to the fact that an important dependency (steamclient64.dll) is blocked at a system level. Other potential causes include a corrupted XMP profile, corrupted Steam installation, corrupted BattleEye service, system file corruption, or failing RAM. Below you’ll find a list of confirmed methods that other affected users have successfully used to get past the ‘Marmot’ error and connect to the game server without issues.
1. Verify the integrity of the game files (PC Only)
Since an integrity issue is by far the most common cause that will trigger this issue, the first thing you should do is verify the integrity of the Destiny 2 game files. This method will likely work if you started experiencing this issue after a new game update was installed. Enforcing this fix will be different depending on the launcher that you’re using. This problem is confirmed to occur regardless if the game was installed through Steam, Microsoft Store, or the Epic Games store. To help you troubleshoot this issue on every launcher, we’ve created a series of sub-guides that will walk you through the process of verifying the integrity of Destiny 2 on Steam, Microsoft Store, and Epic Games Store. Follow the sub-guide that’s applicable to your current situation.
1.1. Verify the game’s integrity on Steam
To verify Destiny’s 2 integrity on Steam, you’ll need to access the Properties screen of the game and go to the Local files tab. From there, you will be able to identify the integrity check and force the launcher to replace every corrupted game file with a healthy equivalent. Here’s a quick step-by-step guide on how to do this:
1.2. Verify the game’s integrity on Microsoft Store
If you purchased the game from the Microsoft Store, deploying an integrity check is the equivalent of repairing an app from the Apps menu of your Windows installation. To do this, you’ll need to access the Apps & Features menu, then access the Advanced Options menu of Destiny 2 and trigger a repair. Here’s a quick guide on how to do this:
1.3. Verify the game’s integrity on Epic Games Store
If you launch Destiny 2 via the Epic Games Store when you get the Marmot error code, you can verify the integrity of the game installation by accessing the Library menu and clicking on the Verify Files button under Manage. Here’s how to do this:
2. Power-cycle console (if applicable)
If you are experiencing the Marmot code on an Xbox or PlayStation console, the first thing you should investigate is the temporary data maintained by your console. The steps of doing so will be different depending on your console of choice. This method was confirmed to be effective on Playstation 4, Playstation 5, Xbox One, and Xbox Series S / X. Power cycling on Xbox One and Xbox Series S / X is an identical procedure. The same goes for PlayStation 4 and Playstation 5. We’ve created 2 sub guides that will walk you through the complete procedure on both platforms:
2.1. Power-cycle Playstation 4 & Playstation 5
To power-cycle your PlayStation console, you will need to press and hold on to the power button until you see the audio queue, then unplug it from the power outlet in order to drain the power capacitors. Here’s a quick guide on how to do this:
2.2. Power-cycle Xbox One & Xbox Series S / X
If you’re trying to power-cycle your Xbox console, you will need to keep the power button pressed for 10 seconds or more for the procedure to be initiated. You will be able to confirm that the operation was completed successfully by looking for the long startup animation. Here’s how to power cycle your Xbox console:
3. Force a Re-download manually (if applicable)
If you are launching the game through Steam and triggering an integrity check didn’t make much of a difference, the next thing you should try is the manual route. Other users that we’re also dealing with this problem have confirmed that we’re able to fix the Marmot error by manually navigating to the game folder and deleting everything inside except for the ‘packages’ folder. This action will force the Steam launcher to recognize that a big chunk of the game is missing and re-download it automatically. Update: We’ve been able to confirm that this method also works with the Epic Games Launcher. Here’s a quick guide on forcing the game to re-download by deleting everything inside the installation folder except for the ‘packages’ folder:
4. Rebuild the Database (Playstation only)
If you see the marmot error code on Playstation 4 and Playstation 5 consoles, this error might be related to a problem with your console’s database. To fix this particular scenario, you need to restart your console in Safe Mode and recreate the database. Typically, such issues are caused by logical defects, which may be rectified by rebuilding the database using the console’s recovery option. Both the Playstation 4 and Playstation 5 have almost identical menus and the procedure is virtually the same. Note: If during this procedure the utility discovers system file damage, the rebuilt attempt might affect your account data and safe games. Because of this, we recommend uploading your saved games to the cloud before starting this procedure. Here’s a quick guide on building your PS4 or PS5 database:
5. Clear the persistent storage (Xbox only)
If you’re experiencing this issue on an Xbox One or Xbox Series S / X console and the power cycle procedure didn’t fix the marmot error code, you’re likely dealing with an issue caused by the permanent cache that Xbox keeps. If this scenario is applicable, you should be able to fix the issue by clearing the persistent storage cache. Note: It is essential to know that your console will prompt you to download anything from the Xbox store after you execute this procedure. (since the Blu-Ray infrastructure is missing). This will happen on both current-gen and last-gen consoles from Xbox. When you are presented with this message, click Install and then follow the on-screen instructions. After the operation is complete, the permanent cache will be deleted, allowing you to reinstall the Blu-Ray software support after it has been updated without risk. Here’s a quick guide on how to do this:
6. Perform a factory reset (consoles only)
If you experience the marmot error code on your console and you already tried clearing the cache and power cycling to no effect, the final thing you can do is perform a factory reset. We’ve been able to confirm the efficiency of this method on both current-gen and last-gen Playstation and Xbox consoles. Note: Factory resetting will be different depending on your console version and manufacturer. We’ve covered every potential scenario in the sub-guides below.
6.1. Factory Reset Xbox consoles (Xbox One / Xbox Series S / X)
If you see this error on an Xbox console, factory resetting your console is almost identical regardless if you’re using an Xbox One or Xbox Series console (if you do it from the Troubleshoot menu) Here’s how to factory reset your Xbox console:
6.2. Factory Reset Playstation 4 and Playstation 5
Although Sony revamped the OS entirely for Playstation 5, factory resetting will be identical to on Playstation 4 if you use the Troubleshooting menu. Follow the steps below to boot in the Troubleshoot menu and initialize your PS5 or PS4 console:
7. Unblock Steamclient64.dll (PC only)
Another scenario that might cause this problem is when BattleEye ends up blocking a file (steamclient64.dll) that is essential in the connection with Destiny 2 servers if you are launching the game on Steam. Note: BattleEye is a patented anti-cheat software system that safeguards online games and their users against hacking, cheating, and other sorts of exploits. It’s used by Destiny 2 and a wide array of other triple-A titles (especially first-person shooters). If you launch the game on Steam and you haven’t modified the game files and installed any software that you shouldn’t install (aimbots and other tools that allow you to chat), this is probably occurring due to a false positive. To address this issue, follow the instructions below to ensure that the steamclient64.dll is not blocked by the BattlEye anti-cheat engine:
8. Disable the XMP (if applicable)
If you’re experiencing the Marmot error on PC and you’re using Intel hardware, one culprit that you should investigate is the XMP (Extreme Memory Profile). Update: XMP has now become the industry standard for addressing memory profiles and it’s likely that you will find the option with AMD processors too. You might find it under different names on AMD (A-XMP or DOCP), but the underlying technology is the same. XMP is a set of improved frequencies and timings that a RAM module can employ to achieve greater performance. However, in combination with certain hardware, it can cause stability problems that might lead to the malfunctioning of the rendered applications. This seems to happen with Destiny 2 which tends to throw the Marmot Error code as XMP throttles the RAM frequencies to values not expected so the connection is terminated. Several users that were also dealing with his problem have confirmed that they managed to fix this issue by disabling SMP at a BIOS or UEFI level. Here’s how to do this:
9. Reinstall Steam (if applicable)
If you’re using Steam to launch the game when you get the Marmot error code, you should consider an issue with the Steam app – especially if you experience these types of fatal error crashes with other games. In this case, you might be able to fix the issue by reinstalling Steam and forcing the launcher to re-download the game. This method will be effective in situations where the Steam installation folder is affected by file corruption. Here’s a quick guide on installing Steam:
10. Run SFC, DISM & CHKDSK scan (PC Only)
The ‘Marmot’ error code can also be a symptom of an underlying system file corruption or a scenario where the disk that’s storing the Destiny 2 game installation is beginning to fail. Fortunately, Windows ships with a series of built-in tools (SFC & DISM) that will allow you to troubleshoot common system file corruption. Even more, you can use the CHKDSK (Check Disk) tool to extend the life of a failing drive by replacing a failing sector with an unused equivalent. Here’s a quick guide to running the System File Checker, Deployment Image Servicing and Management, and the Check Disk tool to troubleshoot common system file and disk issues:
11. Investigate your RAM (and replace if required)
If you’re playing on a PC and this issue is occurring sporadically, you should take the time to investigate for a faulty RAM or RAM slot. Other users that we’re experiencing the ‘marmot’ error code on and off while playing Destiny 2 have managed to fix this issue by replacing the faulty RAM after running a MemTest86 utility and discovering a bad stick of ram or DIMM slot on their motherboard. Our advice is to perform the same investigation and make sure that your RAM is not actually causing this problem. Here’s how to investigate your RAM with Memtest86 and replace it if necessary:
