Workaround: Restart your Windows Explorer
Before you start performing the other methods, restart your Windows Explorer by ending it from the task manager and then reopening the File Explorer program. Usually, when such an error occurs on the system, you can restart Windows Explorer to recover the issues. Follow the steps below to restart your Windows Explorer from the task manager:
1. Run System Maintenance Troubleshooter
Another step you can perform is the System Maintenance Troubleshooter. Running this troubleshooter will detect any problem within the system and try to resolve it or send the report to the Action Center. Follow the steps below to see how to run a System Maintenance Troubleshooter: Note: You may have to troubleshoot as an administrator to detect the necessary issues.
2. Clear File Explorer History
Your File Explorer may contain corrupted history, which might have caused the explorer.exe ntdll.dll crash. You can try clearing the File Explorer History and see if this method helps fix the problem for you. Follow the methods below to learn how to clear file explorer history. Disclaimer: Clearing your file explorer history will format any search you performed on it. If you still want to proceed, you may start the process.
3. Update your Graphics Driver
An outdated graphics driver may cause this issue. You can try updating your existing graphics drive and see if you fix the File Explorer crashing issue. Following the steps below, you will learn how to update your Graphics driver.
4. Run the System File Checker
Another reason you may be facing this issue is because of file corruption on your system. Using the System File Checker, you can scan through all the corrupted files on your system, and it will automatically repair the issues. If you are facing the File Explorer ntdll.dll Crash Error, this method may help you solve the issue. Follow the methods to perform a system file checker: Note: You also can try using the DISM command to scan through the system to detect what is corrupting the File Explorer program. Paste the following command into the command prompt right after you have performed the system file checker, and then restart your computer and see if this fixes the issue:
5. Remove BagMRU and Bagsfrom the Registry
There are two main registry keys in the ShellBag; the BagMRU and Bag. While the BagMRU stores names, folders, records paths, and creates similar tree structures, the Bags key saves the locations, window size, view mode, etc. Deleting these kets may help you solve the issue. Disclaimer: Deleting these keys can remove all the information stored in the keys. Therefore, if you want to delete them, create backup files. You can follow the steps below to delete the Shellbag keys if you are willing:
