If you receive the error message “Gemini isn’t currently available on this account,” don’t worry. This issue typically indicates a minor bug rather than a significant problem with the app’s services. Let’s look at some quick troubleshooting methods to get your AI assistant up and running again.
1. Check Your Region Availability
If you’re using Gemini AI for the first time, check its availability in your region. Since Gemini is currently rolling out to specific areas, you might face the “Gemini isn’t currently enabled on this account” issue if it’s not yet supported where you are. To check your region availability, visit the Google Gemini help page and review the list of supported countries & territories. If your country or territory is listed, proceed to the next method.
2. Verify Google Account Sign-In
To use the Gemini app, you first need to sign in with your Google Account. If there are any issues with your account, that could be the cause of the error. Try logging out of your current account and signing back in with a different one to see if the problem resolves. Also, if you’re using a Google account managed by Family Link, you won’t be able to access the Gemini app as it’s not currently supported.
3. Make Sure You Are Using a Personal Account
If you’re signed into a Google Workspace account, your admin may not have enabled access to the Gemini app. As a Google Workspace admin, one has the option to permit people in the organization to use Early Access apps like Gemini. Ensure your admin has allowed access to the Gemini app; otherwise, you might encounter the “Gemini isn’t currently enabled on this account” issue.
4. Clear App Data and Cache
If the Gemini app is still not functioning, try clearing the app data and cache. Doing this can resolve issues like frequent crashes, login problems, or slow performance by removing corrupted or temporary files. Note that clearing data and cache will reset personalized settings and locally stored data within the app. To clear app data and cache, follow these steps:
5. Reinstall the Gemini App
If the Gemini app is still not functioning properly and gives you the same error, you can try uninstalling and reinstalling the app for a fresh start. Uninstall the app from your device, then download and install it again from the app store. After reinstalling, log in to see if the issue persists.
6. Contact Gemini Support
If nothing seems to work, reach out to Gemini support for assistance. Provide detailed information about the issue you’re facing and mention the methods you’ve already tried.
