Additionally, the problem seems exacerbated by what might be an internal network error within the game’s infrastructure, which suggests that changes or fixes made to the game could inadvertently disrupt other functions. Another factor contributing to the error code 10002038 is a surge in server demand, possibly beyond what the developers anticipated. This can result in a crowded server environment, making it difficult for players to log in or, in more severe cases, completely preventing them from finding games and seeing other players online. This situation reflects a significant challenge regarding server management and capacity planning. For players affected by this error, it is recommended to exercise patience and check for official updates from the game’s developers, as resolving these issues often requires backend intervention to enhance server capacity or efficiency. Additionally, staying informed by monitoring official forums and community discussions can provide real-time information and potential solutions shared by fellow players or the game’s support team. Before diving into troubleshooting methods, attempt a quick fix by restarting the game multiple times, which has resolved the issue for several users. Please give it a try before proceeding with the methods below. Also, ensure no VPN applications are running in the background while playing Helldivers 2.
1. Power Cycle Your Router
Power cycling your router has resolved the issue for many affected users, suggesting that network speed or connection issues may lead to this error. Power cycling essentially means restarting your router. If it has been some time since you restarted it, try power cycling to see if that resolves the issue.
2. Reinstall the Anti-Cheat and Validate Game Files
For some users, error 10002038 could result from issues with the nProtect GameGuard anti-cheat system. Unlike other anti-cheat programs such as EasyAntiCheat, VAC, or BattlEye, this system’s files are tied to the game and cannot be uninstalled directly. Reinstalling or validating game files can help reinstall the nProtect GameGuard system and repair any corrupted game files that might be causing the issue.
3. Turn Off Cross-Play Feature
The Cross-Play feature, which enables gameplay with players on different platforms, such as PlayStation 5, can sometimes lead to compatibility issues. If you manage to enter the game, it is advisable to disable Cross-Play.
4. Delete Saved Game Files
Helldivers 2 stores its save files, such as configurations and cache, in the AppData folder on Windows. If these files become corrupted, it could destabilize the game. Deleting the saved game folder allows the game to create fresh save files. In conclusion, if none of these solutions work, consider reinstalling the game. This will address any corruption in the game files that might be leading to the issue. Should this not resolve the problem, it is likely an issue with the game server, which will require attention from the game’s developers.
