Sometimes, hardware problems or conflicts with other drivers can also cause this issue. Before starting check if its a hardware or software issue.
Hardware or Software Issue:
To determine if the issue is hardware or software related, check if the touch screen works on the system’s BIOS screen. Boot or reboot the system and access the BIOS screen, usually by pressing F10 during boot. If the touch screen functions in the BIOS, the issue is likely software-related. If not, it suggests a hardware problem. Many manufacturers include touchscreen tests in their BIOS, such as the UEFI Hardware Diagnostics Menu. For example, HP users can download the HP PC Hardware Diagnostics Tool. You can also use Windows 10 Bootable Media to test the touch screen. Insert the media and boot from it without installing Windows. If the touch screen does not work during the Windows installation setup, it is likely a hardware failure. In case of a hardware failure, seek a hardware repair service or continue using the system without touch features. If the touch screen works, the issue is software-related, and you should follow the methods listed below to resolve it.
1. Show Hidden Devices in Device Manager
Sometimes, drivers in Device Manager are hidden instead of removed. Making them visible helps you update or troubleshoot any inactive or hidden drivers, like the HID-compliant touch screen, if they’re installed but not showing.
2. Run the Hardware and Devices Troubleshooter
The Hardware and Devices Troubleshooter can find and fix problems with drivers by checking for hardware conflicts or missing drivers. It can automatically detect if the HID-compliant touch screen driver is missing and try to reinstall or repair it, fixing the touch screen without you having to do it yourself.
2.1 For Windows 10
2.2 For Windows 8.1/7
3. Uninstall & Reinstall the Touchscreen and Update Chipset Drivers
Refreshing the touchscreen driver and updating chipset drivers fixes possible problems with drivers. Uninstalling and reinstalling the touchscreen driver removes bad files that might hide the device. Updating chipset drivers helps the system work better with the touchscreen, bringing back its function.
3.1 Uninstall the Ghost Drivers
3.2 Use Windows Updates for the Latest Driver Updates
3.2.1 For Windows 10
3.2.2 For Windows 8
3.3 Update Driver Software from the OEM’s Website:
If you know the driver’s details, visit the Update Catalog and search for it. This site also helps to find older drivers known to work with your touch screen. After updating drivers, check if the HID-Compliant Touch Screen is now visible in Device Manager. If not, continue to the next solution.
4. Uninstall Conflicting Windows Updates
Sometimes, Windows updates can accidentally cause device drivers to stop working or go missing. Removing recent updates that might conflict with the touchscreen driver can fix this and restore touch functions. This step undoes changes that might be preventing the driver from working properly. Update KB 4480116 might reinstall itself automatically if not blocked. To block it, follow these steps:
5. Configure the Touch Display
Manually setting up the touch display helps the system recognize the touch functions properly. Calibrating the touch display prompts the device to fix any settings, which can solve problems that made the touchscreen stop working. This step acts as a reset, aligning the system with what the touch hardware needs.
6. Perform a Microsoft System Restore
Using Microsoft System Restore to return your system to an earlier time can fix missing touchscreen drivers. This process undoes recent changes, like bad updates, by going back to when the driver worked well. It’s an easy way to restore stable settings without affecting personal files, helping your touchscreen work again.
7. Change the Related Registry Value
Adjusting the registry settings for the HID touch driver can help the system detect the touchscreen again in Device Manager. This works because the registry controls how the system communicates with hardware. Fixing or updating these settings can make Windows recognize the touchscreen correctly.
8. Repair Windows
System problems can make important drivers, like the HID-compliant touch screen driver, disappear. Fixing these file errors helps restore missing drivers, which often solves touchscreen issues.
9. Update BIOS
Outdated BIOS firmware can cause hardware problems, like the touch screen driver disappearing. Updating the BIOS helps the system recognize and communicate with hardware better, which can fix missing drivers like the HID-compliant touch screen. For BIOS updates, refer to these articles: Warning: Proceed at your own risk as interrupting or failing to update the BIOS can render your computer non-functional.
