A Hisense TV might not respond to its remote mainly for the following reasons:
Electromagnetic Interference: Electromagnetic interference is a disruption caused by an external source, affecting an electrical circuit. It can interfere with the signal between the TV remote and the TV itself.Accessibility Features: Certain accessibility features or apps (like RemoteNow) may interfere with various remote functions, in turn causing issues.Outdated TV Firmware: If the TV’s firmware is outdated, incompatibility with the remote may result in the remote not working.Corrupted Firmware on the TV: Corrupt firmware may prevent the TV from properly interpreting the remote’s signal, leading to the remote not working.
1. Check the Remote’s Operation
Before attempting to troubleshoot the remote issues with your Hisense TV, it is better to verify whether the remote itself is functioning correctly. If the issue persists, inspect the remote thoroughly for a stuck button, or try pressing each button on the remote repeatedly. If this does not resolve the issue, you may need to consider using a new remote.
2. Perform a Cold Restart of the TV
The Hisense TV remote might not function due to a temporary glitch in the TV’s modules; performing a cold restart may resolve this issue. If these steps fail, consider relocating the TV to fix potential electromagnetic interference. There have been instances where devices like routers or reflected light from a door caused interference with the remote signals.
3. Disable the RemoteNow Accessibility Feature/App
When the Hisense TV’s accessibility feature (like RemoteNow) disrupts the remote’s commands, disabling this feature may solve the problem. Since the remote is not working, use the TV’s physical buttons, the Hisense TV app, the Google Assistant app, or an IR remote app on your mobile (if available) to execute the following steps:
4. Switch to Transmission Mode
Since some Hisense TV remotes are multi-mode (e.g., Bluetooth, IR, etc.), make sure that the remote is set to the correct operating mode. Switching the remote’s mode using the Menu button may allow it to function properly.
5. Use The Hisense TV Setup Assistant to Configure the Remote
If the Hisense TV and remote are not properly synchronized, the TV might not work with the remote. Using the Hisense TV Setup Assistant to calibrate the devices could resolve the issue.
6. Update the Firmware
An outdated firmware version on the Hisense TV may prevent the remote from functioning if the two components have become incompatible. Updating the Hisense TV firmware to the most recent version might fix this.
7. Reset to Factory Defaults
Note: This procedure will erase all user data and installed applications. If the firmware on the Hisense TV is corrupted, it may not respond to the remote, leading to the current situation. In this case, resetting the TV to factory defaults could be the solution. If the TV lacks physical buttons to initiate a factory reset, you can use the Hisense TV app, Google Assistant app, or a mobile IR remote app. If the problem persists, consider testing the remote on another Hisense TV if possible, or try a different remote with the problematic TV to find out which device is at fault. If the remote is found to be defective, replace it with a new one; if the TV appears faulty, consider contacting Hisense support for further assistance.
