1. Check if Your iPad is Compatible
Ensure that your iPad is compatible with the keyboard you are using. You can visit the manufacturer’s website or consult Apple’s support page for information on supported keyboards. According to Apple’s support page, some peripherals, like the Magic Keyboard Folio, only work with specific models of the iPad. Therefore, it’s possible that the keyboard you’re trying to connect isn’t officially supported or compatible with your device.
2. Test the Keyboard in Different Apps
If you’re trying to type in a specific app and the keyboard isn’t working, the issue might be with the app itself. Try typing in a different app, such as Notes or Safari, to see if it resolves the problem.
Check the app permissions if the keyboard is working in a different app. It’s also possible there’s a bug or glitch, so it’s recommended that you update the app if an update is available.
3. Remove Your iPad’s Case
Your iPad’s case may interfere with the keyboard connection if it isn’t from an official source. Even if it is, there might be physical obstructions causing issues with the connection. Try connecting your keyboard without the case. For iPads with magnetically attached keyboards, the case’s materials may disrupt the connection, especially if the magnetic part inside the cover isn’t making proper contact. A thicker case can also cause issues if it isn’t designed properly.
4. Check the Keyboard Connection
It is important to check the keyboard connection to ensure that the Smart Connector pins are clean and making proper contact. Clean the Smart Connector and the pins on the back of your iPad with a “soft, lint-free” cloth.
For Bluetooth keyboards, ensure Bluetooth is enabled. If so, forget the keyboard and reconnect it by following these steps:
5. Restart Your iPad
A software glitch may prevent you from using the external keyboard on certain apps. It’s advisable to restart your iPad before proceeding. A simple restart can often fix issues that are otherwise hard to explain. To restart your iPad:
6. Check Your Keyboard’s Battery
Any keyboard used wirelessly via Bluetooth relies on its battery for power. This means it might lose its charge over time and need recharging. It’s important to check your keyboard’s battery level to ensure it hasn’t run out of power.
7. Look for Physical Damage
If the above steps haven’t resolved the issue, check for physical damage. Visually inspect the keyboard for any issues like cracks, loose parts, or damaged fabric. Ensure the connector pins aren’t worn down, irregular in height, or bent. If so, the keyboard may not function properly.
Also, check for dirt, debris, or damage on the back of your iPad. This may occur if you use a case and haven’t cleaned the underside of your iPad in a while. For Bluetooth keyboards, ensure that the battery compartment isn’t damaged. Try connecting your keyboard to a different device to verify if it works.
8. Contact Apple Support
If all else fails, Contact Apple for support. If you find an issue with your iPad, consider sending it in for repair. If it’s under warranty, you might be eligible for a replacement or free repair. If the iPad or the keyboard is out of warranty, consider reaching out to third-party repair centers for a cost estimate for fixing or replacing the keyboard.
