The most common reasons for this are that the update from Avast Passwords to the newer version didn’t finish properly, some parts of Avast are out of date, the extension isn’t set up with the right permissions, or the browser isn’t connected to the app correctly. Sometimes, blocking cookies or scripts for Avast’s websites can also stop the app and the browser extension from syncing the way they should.
Before You Try Any Solutions
1. Update the Avast Password Manager Browser Extension
Using an outdated extension can expose you to security risks. These extensions are updated regularly to fix bugs, improve performance, and remain compatible with the latest browser updates. Here’s how you can update the Avast Password Manager extension. We’ll use the Chrome extension as an example, but you may need to follow steps specific to your browser.
2. Uninstall and Reinstall the Avast Password Manager Extension
A corrupted extension can cause the Avast Password Manager add-on to behave unexpectedly or even crash. Uninstalling and reinstalling the extension from your browser’s store can solve many issues.
3. Reinstall the Avast Password Manager Extension via the Avast Application
Sometimes, the extension can’t communicate properly with the main Avast application, even though they appear separate. Reinstalling the extension through the main Avast application can help restore this communication. If you’re using Firefox, there is a graphical bug that can prevent you from installing the extension this way. There’s a workaround for this issue, but you’ll need Chrome installed on your PC:
4. Sign in to Your Microsoft Account on Windows
If you’re not signed in to your Microsoft account, or there’s an issue with your account, Avast Password Manager may not work as intended. This is a known bug in the Avast community. For security reasons, the extension works correctly only if your Microsoft account is signed in on your computer. If none of the above solutions work, you can try the following advanced steps: If you follow these steps, you should be able to get Avast Password Manager up and running again. If the issue still persists, it may be helpful to contact Avast support for further assistance.
