The primary function of TPM is to protect PCs from malware and cyberattacks. However, if system hardware security experiences issues while communicating with TPM, the error message with code 80090016 “Your computer’s trusted platform module has malfunctioned” may appear when launching or logging into Microsoft Teams. This error, although associated with TPM, can also result from issues with Microsoft login credentials or corruption in the Microsoft.AAD.BrokerPlugin folder. These are key causes. Let’s proceed with troubleshooting methods to resolve this issue.
1. Remove Microsoft Office credentials from the credential manager
As previously stated, this error is due to an issue with Microsoft login credentials. Begin by clearing the Microsoft Office credentials from the credentials manager before proceeding with other troubleshooting methods. Follow these steps:
2. Delete Microsoft.AAD.BrokerPlugin
Microsoft.AAD.BrokerPlugin is a package for work and organization accounts, typically operating without issues. If problems arise, you may encounter an error message. To eliminate potential folder corruption causing this error, we will attempt to delete the Microsoft.AAD.BrokerPlugin. The Microsoft.AAD.BrokerPlugin folder will automatically be created when you relaunch Microsoft Teams. Please follow these steps:
3. Uninstall TPM from the device manager
To address the Microsoft Teams error, you can uninstall the TPM (Trusted Platform Module) from the device manager. To rectify it, follow these steps to uninstall the TPM:
4. Run SFC Scannow
System File Checker (SFC) is a Windows command line utility that enables users to restore corrupted system files. It’s been reported that one affected user resolved the issue by running the SFC command. Hence, your fourth solution is to use the SFC command utility. Here are the steps to follow:
5. Reinstall the Microsoft Teams
Application file issues can also cause this error. Despite this issue being unlikely, it remains advisable to reinstall Microsoft Teams if the error persists. Follow these steps to do so:
6. Create a new user profile
When a user establishes a new profile, Windows generates new system files, including Microsoft Store apps. As none of the previous solutions were effective, creating a new user profile could be the answer. Please follow these instructions to do so:
7. Configure MMC (Microsoft Manage Console)
The Microsoft Management Console (MMC) oversees Windows’ hardware, software, and network components by enabling users to create, save, and open administrative tools. It can manage certificates for Microsoft Teams. Here are the instructions to do so:
8. Reset the Microsoft Teams
After following the above methods, this issue should no longer occur. However, if the problem persists, your final option may be to reset the Microsoft Teams application, which will remove the application data. Unlike uninstalling, resetting can fix potential corruption within the data. Here are the steps to perform this reset:
