Other factors causing this issue include cached account identities, insufficient permissions from the admin, and issues with the OneDrive settings.
1. Disable VPN
A VPN service running in the background can cause internet issues and delays that can create problems while signing into OneDrive. Disabling the VPN is recommended, as it will allow direct internet access to OneDrive without the interruption of any third-party network.
2. Check Date and Time
If your computer’s date and time are incorrect, you might not be able to log into Microsoft 365 apps like OneDrive. Make sure your computer’s clock is set correctly. This might help you log in without any problems.
3. Disable Antivirus
Security software can sometimes interfere with OneDrive and block its usage. Temporarily disable your antivirus or firewall to see if it resolves the issue. Ensure that you re-enable it afterward for protection. You can check our article on how to disable antivirus here.
4. Reset OneDrive Settings
Sometimes corrupted settings in OneDrive can cause this issue. It is suggested to reset OneDrive before signing into a new account. This will provide a new environment for the new account and can help in solving the issue.
5. Clear Cached Account Identities
Previously stored account identities can cause issues while signing into an account. To solve this problem, you can clear cached account identities. This will help provide a clean space for the new account to log in, which can assist in resolving the problem.
6. Try a Different Browser or Device
A temporary bug on the device you’re currently using could be causing the issue. Therefore, it is suggested to use a different browser or device, like a laptop. For browsers, it is recommended to use Firefox.
7. Contact IT Department
If none of the solutions work for you, it is suggested to contact your IT department and Azure AD admin, as they have access to your work account settings and permissions.
8. Verify Account License
Make sure that your Microsoft account has a valid OneDrive license. If you are using an educational or business account, confirm with your administrator that OneDrive is included in your subscription. This will help ensure that this is not a licensing issue.
