Below you’ll find a series of confirmed methods that other affected users have used to troubleshoot and fix the WS-37398-0 issue on their PlayStation 4 console.
1. Check the current status of Playstation Network Servers
The PlayStation servers could be experiencing issues at this time and cause the WS-37398-0 when users are connecting to the PlayStation Network. This issue is confirmed to occur when the servers are unavailable or undergoing maintenance. Note: Keep in mind that this issue does not need to be happening globally. Depending on the area where you connect from, Sony will use a different data center depending on your physical location. To check if the WS-37398-0 might be occurring due to a server issue, your first stop should be on the official PlayStation website in order to check the server network. The servers are in good functioning order if the status is green. Update: Sony will stop asking you for your current location before the website can provide the status of your service at that time. This information will be fetched directly from your browser, so make sure you’re not using any proxy server or VPN solution that might broadcast a different location than your actual one. If the investigation above has released a potential server problem, take the time to visit 3rd party status websites like DownDetector or Is It Down Right Now to investigate further. Here, you may check to see whether other people are currently experiencing the same problem. You’ll find the most recent 24 hours’ worth of reports. If you wish to, you may report as well. Note: You may also check to see if the creators have made any posts regarding the problem on the official PlayStation Twitter account. Take a look at what people are saying about it. If you’ve verified that the servers are operational everywhere you looked, the PlayStation error WS-37398-0 might have an alternative explanation.
2. Test the connection & Switch over to a wired connection (if applicable)
When playing games on your Playstation 4 console via a Wi-Fi connection, you must ensure that you have enough available bandwidth to meet the minimum bandwidth requirement. If Wi-Fi is your only option, ensure sure it is a reliable network that goes above and beyond Sony’s basic recommendations. Note: Sony advises a minimum 2 Mbps Internet connection. This is the absolute minimum, however, you’ll need at least 5 MB for both Upload and Download in order to play without worrying about PSN errors. And even more important than the maximum speed is if the connection is stable or not. To make sure you reach this minimal requirement, follow the steps below to test your connection and make the necessary adjustments: Note: You can also perform this test from the Ps4 Console by going to Settings > Network > Test Internet Connection. But from our tests, the results are not accurate at all. You should switch to a LAN connection (if that’s possible) if the test you just performed revealed that you fulfill the minimal network requirements but the issue still occurs. If you have a wired connection available, you should absolutely use it to connect your console to the internet. It will undoubtedly enhance your PlayStation 4 online gaming experience (especially when playing multiplayer games). If you’re already utilizing a LAN cable or have a strong enough Internet connection to support a connection but are still getting the same issue, scroll down to the next possible solution below.
3. Power Cycle your PlayStation
The problem could likely be caused by conflicting cache data if you’re having problems connecting to the PSN Network, regardless of if you’re using a WI-Fi or ethernet connection. This culprit is even more apparent if you even attempted connecting to a hotspot and received the same WS-37398-0 error. Power cycling your console will fix the problem by erasing any cached information that may have built up. By doing this operation, you will basically restart your console and make sure that any temporary data from earlier sessions are deleted. Here’s how to carry on this operation:
4. Set a custom DNS Range
An inconsistent DNS range may also trigger this problem if your ISP is indirectly blocking your console from the PSN network and making it more challenging than necessary to connect to the server. ISPs that employ level 3 nodes and prevent automated port forwarding are known to cause this issue for their clients. The problem can be resolved and your console should be able to communicate with the PSN network after switching from your default DNS (Domain Name Address) range that’s probably limited to a Google or Cloudflare-supplied range. Here’s how to do this: IPV6
