You won’t be able to create or join polls in Teams (personal or business). Polls may disappear, and result viewing could fail in Chats, Channels, Calls, and Meetings. Before you beging troubleshooting please ensure that
Teams servers are up and running.A form (Poll is a type of Form) in Teams can have up to 50,000 responses. Make sure this limit is not reached.
First, we will attempt to enable polls using various system options. If unsuccessful, we will then explore editing Teams’ organizational settings.
1. Update the Teams Client and PC’s Windows to the Latest Builds
Update both the Teams Client and Windows on your PC to the latest builds. Teams relies on Windows communication modules for internet communication. Outdated Windows can cause compatibility issues with Teams, including the Polls problem. Updating Windows to the latest build will resolve this issue.
Update Windows
Update the Team’s Client
For desktop users, download and install the latest installer without uninstalling the previous version. Verify if Team Polls are functioning correctly.
2. Log out of Microsoft Teams
If the Team Client’s profile association with Office servers is lost, it can result in authorization failures, causing polls to not work on Windows. To resolve this issue, log out of Microsoft Teams to trigger a fresh profile download.
3. Clear the Cache of the Teams App
If the Teams app’s cache has invalid entries or is damaged, it will fail to perform actions like Polls. To resolve this, clear the app’s cache.
4. Change Meeting Experience in Teams
If you can’t create or use polls in meetings, a bug in the Meeting Experience in Teams may be the cause, which can be resolved by adjusting the Meeting Experience.
5. Create a Poll in a Teams Channel
If you can’t create Polls in Chats, it may be because the team admin has restricted the feature. In that case, creating a Poll in a Teams Channel should work.
6. Reinstall the Teams App
If the core components of the Teams app are damaged due to an app update issue, reinstalling the Teams client will resolve the issue.
7. Use the Teams Web App
You will not be able to use or create Polls on the Teams client due to a configurational issue. To confirm, use the Teams Web app. If the issue persists in the web app, contact your organization’s administrator. Polls may be disabled at your organization level or your account may lack the necessary privileges for Forms, which can cause the problem. If the problem occurs, it may be due to issues with the desktop app or restrictions from your system’s antivirus or network blocking access to the client’s servers.
How to Enable Polls on the Organization Level
An administrator can follow the steps below to enable Polls on your organization level:
Enable Microsoft Forms for the Particular User
The Microsoft Forms access is essential for the Polls operation. If the user account does not have this access, it will not be able to create or use Polls. An administrator can enable it by following the steps below: If the issue is still there, contact Teams Support. Till then, you may use Teams in a browser or use its mobile app.
