It often occurs due to an IP address marked for suspicious activity or a network infected with malware, unusual login patterns, or a misconfigured router. In this article, we will discuss different ways to solve this error.
1. Check the Status of the PlayStation Network
Sometimes, the issue isn’t with your setup but with the PlayStation Network itself. Checking the PSN status ensures the problem isn’t due to server outages or maintenance, which can block access and cause the error. This helps you avoid unnecessary troubleshooting.
2. Rebuild the Database
A messy or broken PS4 database can cause performance problems and errors like WS-37397-9. Rebuilding the database organizes system files and clears corrupted data that might be blocking the PlayStation Network connection. This step is safe, won’t delete any data, and often fixes system glitches.
3. Use Google DNS
Using Google DNS can solve DNS problems from your Internet Service Provider (ISP). By switching to Google’s public DNS servers (8.8.8.8 and 8.8.4.4), your system might avoid routing errors or blocks, providing a more stable and secure connection to the PlayStation Network.
4. Change Your IP Address
Your current IP address might be flagged because of past misuse or suspicious activity. Changing it gives you a new identity on the network, bypassing the block from PSN. You can do this by restarting your router, contacting your ISP, or using a secure VPN to get a new, unblocked IP address.
