To get your Samsung TV Plus functioning again, you may try the solutions outlined below. However, before proceeding, make sure your network is working properly or attempt using a different network with your Samsung TV. If you use a network protection application (like Pi-Hole), verify whether whitelisting the Samsung TV Plus resolves the problem.
1. Power Cycle the Samsung TV
Power cycling the Samsung TV can resolve the problem by completely draining residual power from the device, which may be contributing to software or hardware glitches. This action effectively resets the TV’s internal components, similar to a soft reboot of a computer, allowing the TV to restart and potentially clearing out any errors that were causing Samsung TV Plus to malfunction.
2. Clear the TV Cache
Clearing the TV cache can resolve problems because it removes temporary files and data that may have become corrupted or outdated, causing performance issues or software glitches. By clearing this cache, the TV can rebuild these files again, potentially eliminating any errors that were preventing the Samsung TV Plus from functioning properly. This is similar to giving your TV a clean slate to work with, improving its overall performance and functionality.
3. Use Google DNS
Using Google DNS can resolve problems with Samsung TV Plus by providing a reliable alternative to your internet service provider’s (ISP) default Domain Name System (DNS). ISPs sometimes encounter DNS issues, such as slow response times or inability to translate web addresses into IP addresses effectively. Google’s DNS servers are often faster and more reliable, which can improve connectivity and access to services like Samsung TV Plus, therefore resolving potential streaming or access issues.
4. Update the Firmware
Updating the firmware of your Samsung TV can resolve issues with Samsung TV Plus because new firmware versions often contain bug fixes, performance improvements, and compatibility enhancements that makes sure apps like TV Plus operate smoothly. By keeping the TV’s software up-to-date, you eliminate potential glitches caused by outdated software which might be interfering with the proper functioning of the TV Plus service. If updating via Wi-Fi fails, attempt an update using an ethernet cable.
5. Perform a Smart Hub Connection Test
Performing a Smart Hub Connection Test can fix Samsung TV Plus issues by diagnosing and resolving connection problems between your TV and the internet servers required for streaming content on Samsung TV Plus. This test makes sure that your Smart Hub, which is the gateway for accessing apps and services, including TV Plus, can communicate effectively with these services. If connectivity issues are detected during the test, corrective measures are automatically applied, potentially bringing the Samsung TV Plus app back to full functionality.
6. Disable IPv6 in the TV Settings
Disabling IPv6 in the TV settings can resolve problems with Samsung TV Plus if your TV is configured to use the IPv6 protocol, but your home network infrastructure doesn’t fully support it or is having issues with IPv6 connectivity. This can lead to connection problems, as the TV may struggle to communicate with the Samsung TV Plus servers using IPv6. By switching off IPv6, the TV reverts to using the more commonly supported IPv4 protocol, which might restore a stable network connection, allowing Samsung TV Plus to function properly.
7. Edit the Date and Time Settings
Editing the Date and Time settings of your TV can resolve issues with the Samsung TV Plus service because many digital services rely on accurate time-based data for authentication and content delivery. If your TV’s clock is out of sync, it may prevent the TV Plus service from verifying the current time, potentially causing streaming issues or access problems. Adjusting the date and time makes sure that your TV can properly communicate with the Samsung servers, thus allowing you to access and stream content successfully.
8. Reset Network Settings
Resetting the network settings of your Samsung TV can resolve issues with Samsung TV Plus by removing any incorrect or corrupt network configuration that may be restricting the app’s ability to connect to its servers. This process restores the network configurations to their default state, allowing you to reconnect to your network with fresh settings, often solving connectivity-related problems. Consider using a hardwired network connection if the problem persists.
9. Reset Samsung Smart Hub to Default Settings
Resetting the Samsung Smart Hub to default settings can resolve issues with Samsung TV Plus by removing any glitches or errors within the Smart Hub software. This process restores the Smart Hub to its original state, clearing out any customized settings, data, or corrupted files that may have been causing the TV Plus app to malfunction. After the reset, the Smart Hub will need to be set up again, allowing for a fresh start that could eliminate the problems with the Samsung TV Plus service.
10. Perform a Factory Reset
Performing a factory reset of your Samsung TV can resolve the problem by erasing all stored data and settings, returning the TV to its original state when it was first turned on. This process can eliminate any software glitches, misconfigurations, or corrupted data that might be causing the Samsung TV Plus app to malfunction. Be aware that it will remove all personal settings, saved accounts, and installed apps, essentially giving you a fresh start with the TV. If the problem remains unresolved, try modifying the Aerial Type to Terrestrial on the channel list to resolve the issue.
