This issue signifies a malfunction within the device’s security module, specifically the embedded controller (EC) chip or security module. The EC is essential for various system functions, including temperature regulation, power and battery charging control, and managing external peripherals. A failure in this module impedes the device’s ability to recover its OS effectively. The error could result from EC chip malfunctions, virus attacks, software glitches, hardware component issues, or on older Acer or Asus Chromebook models, hardware problems may be the cause. This infers that the trouble may be intricately tied to hardware functionality crucial to the device’s operation. To address this error and other related issues, it’s advised that Chromebook users contact Google support experts or use the Chromebook help forum, particularly in a work or school environment where administrators might need to intervene. For Chromebooks running Chrome OS versions M61 and later, updates have been released to patch TPM firmware vulnerabilities. These updates involve a hardware reset of the TPM chip, which erases all data stored by the TPM, including disk encryption keys. Hence, it’s crucial to back up important data before initiating such updates.
1. Reset EC
The EC software comprises a multitasking OS and modules for keyboard control, power sequencing, thermal control, battery charging, and verified boot. If the EC encounters a functional issue or a module malfunctions, you may see errors with your operating system or device hardware components. Resetting the EC can give us a chance to resolve these errors.
2. Perform a Cold Reboot
Cold booting involves starting a device from a powered-off state, initializing the OS, and hardware components. This method can resolve software issues, clear temporary data, and ensure a fresh operating start for the device.
3. Reset the Chromebook to Factory Settings
A factory reset erases all data on the Chromebook’s hard drive but preserves data needed for device operation. Before proceeding with the reset, ensure you back up your files to Google Drive or an external hard drive.
4. Use a Recovery USB Stick
Booting from a USB drive is an efficient way to access or reinstall the OS. If you encounter the “The security module on this device is not working” error, you can create a recovery drive and use it to fix the error. For additional assistance, feel free to leave a comment below or contact Google support.
