Given that the error message states, There was an error connecting to the platform. Please restart your client, your first step should be to try restarting the client multiple times. If the issue persists despite restarting your client, you may consider the following troubleshooting methods.
1. Check the Valorant Server Status
The VAL 62 error suggests a connectivity issue with the platform, which could be on either Valorant’s or the user’s end. If the problem resides on Valorant’s side, unfortunately, you won’t be able to resolve it by yourself. You will likely continue seeing the same error message despite any troubleshooting efforts. Consequently, it’s crucial to verify that the server status is operational. If it is down, it is better to wait for the issue to be resolved automatically rather than attempting solutions in vain.
2. Restart the VGC Service
The Riot Vanguard, an anti-cheat system, requires the VGC (Vanguard Service) for VALORANT to prevent cheating. If the VGC service is not running in the background, you will need to restart it to play VALORANT. Follow these steps to restart the VGC service.
3. Reinstall Vanguard
If restarting the VGC service is unsuccessful, it may be necessary to reinstall Vanguard. Reinstallation will also reinstall the VGC service along with all related files, which could resolve the VAL 62 error if it is attributed to the Vanguard. Here’s how to proceed:
4. Use Mobile Data or a Different Network Connection
A persistent VAL 62 error often implicates network-related issues. Before delving into further troubleshooting, try connecting to an alternative network, such as mobile data, to confirm whether the problem lies within your primary network connection.
5. Reset Network Settings
If changing the network resolves the issue, it indicates that the problem might stem from your network settings or your ISP (Internet Service Provider). To address this, consider resetting the network settings, which will restore your network configurations, including DNS settings, to their default state. This is particularly helpful if you have mistakenly configured your network settings improperly. In addition, using a Google DNS server can be beneficial. It is often recommended for gamers due to its secure, reliable, and fast connection. For more details, refer to How to Change DNS in Windows. To reset your network settings, proceed as follows: In many cases, the VAL 62 error appears when the VGC service ceases to run. Restarting or reinstalling the VGC service, along with the Riot Vanguard, is often the solution. However, if these attempts do not resolve the issue and the VALORANT server is operational, then the problem could be on the end of your ISP. In such instances, reaching out to your ISP might be necessary to find a resolution.
