In this guide, we will help you get Venmo to get working again, whether you’re having connectivity problems or problems with your payments.
1. Update Venmo to the Latest Build
The first thing you should do is make sure that the application is updated to the latest build. We’ve seen Venmo developers patch application bugs and push an App Store update.
2. Update your Device’s OS
Since Venmo is a financial company, having an outdated operating system that is missing security protocols can hinder you from using the service. If the application was a game or some other utility, it wouldn’t have been a problem but when dealing with financials, companies have strict security protocols. For Android, you can navigate to Settings > Software Update > Download & Install the update if you have any available.
3. Re-log using your Mobile Number
We’ve seen Venmo having issues with its authentication modules. According to our analysis, it might be that the security token isn’t getting refreshed with the current login method you are using. A simple solution is to re-log into the application using an alternative method like your mobile number. New tokens will be stored in your device and you will be able to pass the authentication layer. If the same problem is happening in your browser, you can try logging in through your phone number. The same steps apply.
4. Edit Your Banking Details
If you have incorrect banking details, Venmo will not be able to transfer or make payments. A simple solution to rule out issues in payment details is to re-add the payment method and see if this does the trick. If the issue persists, check if you can add another bank account. If this works, it means there is some problem with the account you are trying to link. Double-check if the information you are trying to enter is correct.
5. Disable the VPN
Venmo requires your physical presence in the USA. If you are using a VPN, Venmo servers will actively refuse your connection requests. Disabling the VPN on your device will resolve the issue. This includes corporate networks.
For iPhone
For Android
6. Change the Region to the USA
It is mandatory for a person to be in the USA to use Venmo and if your device’s region is not set to the USA despite you being there, then that could cause connection or transfer problems. Here, changing the device’s region will solve the problem.
7. Change Network or Network Type
Venmo refuses to communicate over some network types. Especially networks that are public or corporate WiFi networks that have their own Firewalls or VPNs. Here, you can try changing up your network and see if this does the trick.
8. Reinstall the Venmo App
If none of the above methods worked, you can move ahead and reinstall Venmo from scratch. You will need to log into it again and complete the 2FA but this will help resolve issues if they are stemming from the application’s installation.
9. Try Venmo on Another Device
If the above method also didn’t work, try using Venmo with the same account on another device. This will rule out issues with your device. Try using the mobile application if you are having problems with the browser version and vice versa. We’ve also seen users having ‘instant transfers’ delayed up to 2 days if they initiate the request through a browser as compared to the mobile application. You can also forget your current device from the website if you are having problems with it.
Tips
Contact Venmo support if you are still having problems. The maximum limit of an ‘instant transfer’ is 3 days. The exact time can vary from case to case. A bank account added through a routing number can also increase the instant transfer time.
