Not being able to make a callNot being able to textHaving no data receptionHaving poor service where either of the services is not stable.
In some cases, only one aspect is affected whereas other services keep working fine e.g., calling or texting not working but Verizon data usage is fine, or calling not working but texting and data usage are fine. For some users, the problem was only limited to incoming or outgoing calls. There are people who reported that the phone showed full signal bars whereas others reported no bars were shown. An OS update, a new SIM, or switching to a new phone is also reported to cause the issue. The following problem is reported on all types of mobile devices like iPhones, iPads, Apple Watches, Android phones, Android Watches, and even on Verizon FIOS devices.
1. Enable and Disable the Airplane Mode of the Device
Enabling and disabling airplane mode (which cuts out all the communication signals from the device) may resolve the issue. For illustration, we will go through the process on an iPhone. Before moving on, make sure the issue is not a result of a nationwide Verizon outage or is caused by a Verizon tower outage in your local area.
2. Force Restart the Problematic Device
A temporary glitch in the communication modules of the problematic device may cause Verizon not to work and restarting the problematic device may solve the problem. For illustration, we will discuss the process of restarting/force restarting an iPhone. If the issue is occurring with Verizon FIOS, power off the Verizon’s Fios ONT (Optical Network Terminal), unplug its power cable, wait for 2 minutes, plug back the ONT’s power cable, power on the ONT, and then check if the Verizon FIOS is working.
3. Enable CDMA-Less Provisioning on the Verizon SIM
Verizon CDMA-Less Provisioning means a SIM that can use 4G or 5G technology, not like traditional CDMA which is only limited to 2G or 3G. If your phone is failing to use the 2G or 3G version of the Verizon network, then enabling CDMA-Less Provisioning on the Verizon SIM may resolve the issue as the newer phone models are more inclined to use newer technologies.
4. Update the OS to the Latest Version
You may face network issues with Verizon if the OS of your device is outdated. This can be especially applicable to the devices that were purchased through Verizon. In such a case, updating the OS of the problematic device to its latest version may fix the issue. Before moving forward, make sure the device’s battery is fully charged. Also, it would be a good idea to create a backup of the device to avoid any catastrophe due to the update going wrong.
For an iPhone
For an Android Phone
If that did not work, update the Verizon carrier settings on your device and restart the device to check if the problem is solved. If the issue is occurring with the Verizon app, then you may need to update it as well.
5. Change Network Selection Mode to Manual
If your device is failing to automatically catch signals from Verizon, manually selecting the carrier in the device’s network selector may do the trick.
For an iPhone
For an Android Phone
6. Create a New APN in the Device Settings
Verizon data may not work if the APN settings of your device are outdated or corrupt and are no longer compatible with Verizon’s requirements. In this case, creating a new APN for Verizon in your device settings may resolve the issue.
For an iPhone
For an Android Phone
If that did not work, check if texting APN to 611611 (to update the APN to the latest APN configurations) resolves the issue.
7. Edit Data Options of the Problematic Device
Data on Verizon may not work if the Data Options of the problematic device are not anymore compatible with the Verizon network or the related settings have gone corrupt. Here, editing the data options of the problematic device may solve the problem.
On an iPhone
On an Android Phone
8. Reset the Network Settings
Verizon might fail to work properly if the network settings of the problematic device have become corrupt so resetting the network settings of the problematic device may clear the problem. Before moving ahead, do not forget to note down or back up the essential info (like Wi-Fi credentials) that may be required later.
For an iPhone
For an Android Phone
If that did not work, check if using a new Verizon SIM in your phone solves the problem. If that did not work, check if enabling E-SIM on your phone solves the problem. If E-SIM is already enabled, check if disabling it or getting a new E-SIM on the phone solves the problem.
9. Reset All the Settings to Defaults
If a misconfiguration or corruption of a setting on the problematic device has interrupted the phone’s mobile network operations, then that could cause the problem at hand. In this scenario, resetting all the settings of the problematic device is a good option. Before moving forward, make sure you have noted down all the essential info (like accounts, Wi-Fi credentials, etc.) that is required later.
For an iPhone
For an Android Phone
10. Resetting to Factory Defaults
Verizon may not work on the problematic device if the OS of the device has become corrupt. Such corruption might have occurred when the latest OS update failed to properly apply to your device. In such a case, resetting the problematic device to its factory defaults may clear the issue. Before moving on, make sure to back up the device and fully charge it.
For an iPhone
If not, check if reinstalling the iOS on your iPhone through iTunes clears the Verizon problem.
For an Android Phone
If none of the above worked, you may contact Verizon support and ask them to ensure that the IMEI number of your phone is registered/compatible with their database. If the device’s IMEI is not compatible with Verizon, then you may return/replace the phone from the manufacturer.
