Crossplay communication is a fundamental requirement to be able to communicate with players on different platforms during your game session. We have compiled a list of different methods you can use to try to resolve the issue for yourself below. Follow them to find a fix.
1. Reconnect to Game Chat Channel
The first thing you should do when starting to troubleshoot the voice chat issue is to make sure you are in the right channel for in-game chat. Call of Duty Warzone 2.0 allows you to create your channel to talk to your friends when you are playing the game. However, when you have joined a different channel, you will not be able to use in-game chat or proximity chat. To fix this, you will need to join the game chat channel, like everyone else in your game to be able to communicate with other players. Follow the instructions below to do this:
2. Check Audio Settings
The voice chat not working issue can also be due to your audio settings in some scenarios. This can happen when your input and output device are incorrect in the game’s Audio settings. Call of Duty Warzone 2 has a dedicated option for the output device of the game’s voice chat. If you are not hearing anybody in the game, the issue is likely caused by your voice chat output device. If this scenario is applicable, you will have to make sure the output device is set to the default output device of Windows. Follow the instructions below to check your Audio settings:
3. Change Voice Chat Option on Battle.net
If you are playing the game on a PC, your Battle.net account settings can also cause the voice chat issue. Battle.net manages some privacy and communication settings through their website that can directly affect your game. If your Voice Chat setting is set to ‘Do not allow’ on Battle.net’s website, you will not be able to use the in-game chat. In such a scenario, you will have to update the privacy and communication settings of your Battle.net account to resolve the issue. Follow the instructions below to do this:
4. Enable Crossplay Communication (Consoles Only)
Crossplay is a feature that allows players from different platforms to play together in the same lobby. If you are playing the game on a console, you will need to enable crossplay communication to be able to communicate with players on a different platform. If the Crossplay Communication option is turned off, you will only be able to communicate with players that are on the same platform as you. To enable crossplay communication, follow the instructions down below:
5. Turn off Mute Game Voice Chat (PlayStation only)
If you are using a PlayStation, there is a Mute Voice Chat option in the Sound settings of the game that can override the game settings and prevent you from using the in-game chat. In such a scenario, you will have to make sure the Mute Game Voice Chat option is turned off so that you can use the in-game chat. This can be found in the Sound settings of the Control Center. Follow the instructions below to do this:
6. Clear Alternate MAC Address (Xbox Only)
For Xbox users, the issue can also arise due to your network connection to the game servers. In such a scenario, you can resolve the issue by clearing the Alternate MAC Address on your console. This is pretty easy to do, follow the instructions down below:
7. Perform a Clean Boot
Finally, if none of the above methods has fixed the problem for you, the issue may likely be caused by the interference of a third-party application on your computer. This can happen when a third-party application in the background is using your microphone and preventing the game from accessing it. In such a scenario, you can perform a clean boot to see if it resolves the issue. A clean boot starts your computer with only the required Windows services running in the background. If the problem goes away with a clean boot, it was evidently a third-party application causing the issue. In such a scenario, you can enable the services back one by one to discover the culprit. Follow the instructions below to perform a clean boot:
