An error code will be mentioned at the bottom of the error screen. Although a wide range of error messages may appear, the most common ones are likely to be 0x80072EE7, 0x80072EFD, 0x801901F7, and 0x80072EFF. These errors will, unsurprisingly, prevent you from accessing the Windows Store. There can be several things causing this issue, depending on the error code. However, the most common cause of these types of issues is related to connection problems. In fact, a message related to a Windows Store connection might appear on the error screen. These errors can also occur if you are using a proxy server or proxy app, like Zenmate. Lastly, this problem could also be caused by improper permissions in the registry editor. Consequently, there are many possible solutions to this problem. Thus, start with Method 1 and follow the steps provided. If that doesn’t resolve the issue, simply move on to the next method.
Solution 1: Clear the Windows Store cache
To start with, you should simply clear the Windows Store cache as doing so is the solution to a wide variety of different Windows Store-related issues and may just be able to get the job done in this case as well. In order to clear the Windows Store cache, you need to:
Solution 2: Re-register the Windows Store
When it comes to Windows 10 issues involving the Windows Store, it is always a good idea to re-register the Windows Store and see if that fixes the problem. Many Windows 10 users who have been affected by this specific issue have had success with getting rid of it by simply re-registering the Windows Store. In order to use this solution, you need to: PowerShell -ExecutionPolicy Unrestricted -Command “& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + ‘\AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}
Solution 3: Rename the Software Distribution folder
Located in the root folder of your computer’s HDD/SSD is a folder named Software Distribution, and there is a pretty decent chance that you’ll be able to fix this issue by simply renaming this folder, like many affected users before you have, and forcing Windows to automatically create a new one. In order to do so, you need to:
net stop wuauserv net stop cryptSvc net stop bits net stop msiserver
ren X:\Windows\SoftwareDistribution SoftwareDistribution.old
Note: Replace the X in this command with the letter corresponding to the partition of your computer’s HDD/SSD that Windows is installed on. Usually, it is C:
net start wuauserv net start cryptSvc net start bits net start msiserver
Solution 4: Enable TLS
If none of the solutions listed and described above have worked for you, then it’s possible you are suffering from this issue because TLS is disabled on your computer. If that’s the case, enabling TLS should resolve the problem. To enable TLS on a Windows 10 computer, you will need to follow these steps:
Solution 5: Disable Proxy
Having a proxy enabled can prevent you from accessing the Windows 10 Store. Alternatively, you can follow these steps. This will reset the proxy settings and give you a direct internet access.
Solution 6: Enable TLS
Enabling TLS from the Internet Options has worked for plenty of people. So, follow the steps given below to enable TLS.
Once done, check if the Windows Store works or not.
Solution 7: Turn of Proxy Server
Turning off the option for using proxy server has also worked for the majority of users. This makes sense because using a proxy server might cause connectivity issue. The steps for turning off proxy server are given below
Check whether the Windows Store has started working or not.
Solution 8: Update Windows
Even though this solution hasn’t worked for many users, it is still worth a try. Some users have resolved this issue by simply updating their system. This solution will definitely work if the problem was caused by a Windows Update. Microsoft will assuredly release a fix in the next Windows Update, so installing the newest update should help. Note: In some instances, users were not able to download the Windows Update. This difficulty might have been caused by the same problem affecting the Windows Store. Thus, if you are unable to update your system, do not be concerned. Attempt to follow the steps provided in alternative methods.
Solution 9: Set Time & Date
Setting the correct time and date is another solution that has worked for plenty of people. This will solve the issue if the Windows Store was having troubles with the connection. Having a wrong time and date can cause connectivity issues.
This should solve the issue if the Windows Store was misbehaving because of wrong time and date.
Solution 10: Turn on Windows Update Service
Although we already told you to update Windows in method 3, this method is a bit different. Many people have resolved the issue by setting the Windows Update Service to Automatic. It appears that there is a correlation between Windows Store and Windows Update, and activating the Windows Update Service resolves the Windows Store issue. Follow the steps given below to turn on Windows Update Service
Your Windows Store should work after the reboot.
Solution 11: Enable DNS Client Service
Enabling the DNS client service is another solution that has been fruitful for a bunch of users. Follow the steps given below to turn on the DNS Client Service
Check if this resolves the Windows Store issue or not. If this doesn’t solve the Windows Store problem then move to the next method.
Solution 12: Fix Permission Issues
As mentioned in the beginning, the problem can also be caused by a permission issue in the registries. So, allowing the proper permissions to the registry key solves the issue as well. The steps for changing the permissions of a registry key are given below
Now check if the problem is resolved or not.
