In addition to cache problems, account-related issues can also trigger this error. These include expired login tokens (temporary credentials stored by the app), recent password changes, or switching Microsoft accounts—especially following a system update or sign-in change. A mismatch between app and system authentication can result in failed game downloads. If this quick reset doesn’t resolve the issue, proceed with the detailed solutions outlined below.
1. Clear Cache and Reset the Xbox App
The Microsoft Store and Xbox apps rely on temporary cache files to manage downloads, improve performance, and maintain session data. However, this cache often becomes outdated or desynchronized after Windows updates, crashes, or abrupt shutdowns. These invalid cache entries can interfere with the app’s logic or download queue, triggering installation failures like error code 0x87e0000f. To fix this, start by clearing the Microsoft Store cache using the built-in wsreset.exe tool. This command is officially provided by Microsoft to reset the Store without affecting your installed apps or settings. If the issue persists, you’ll need to fully reset the Xbox app to eliminate persistent configuration corruption, reset broken permissions, and restore the default environment.
2. Ensure Windows is Up to Date
Keeping Windows updated is essential for fixing compatibility issues, missing services, or outdated system components required by the Xbox and Microsoft Store apps. An outdated OS can break communication between Microsoft services and the Xbox app, causing installation errors like 0x87e0000f. Updating ensures that key frameworks like Gaming Services, Delivery Optimization, and app certificates are functioning correctly.
3. Check for Windows Store and Xbox Services
If essential services such as Xbox Live Networking Service, Xbox Live Auth Manager, or the Microsoft Store Install Service are not running, the Xbox app may fail to install or update games—resulting in error 0x87e0000f. These services enable critical background communication for Xbox account authentication, multiplayer networking, and game content delivery. If none of the above fixes work, the Xbox app itself may be corrupted. Reinstalling the app can eliminate broken files and reset all configurations.
Reinstall the Xbox App
