Potential causes that might trigger the 0x87e00013 include an update stuck in a limbo state, a game installation inconsistency, a firewall interference, a bad Windows Update or a problem with the Microsoft Store. In certain scenarios, you might find yourself in a scenario where the main service dependency (Gaming Services) is not properly working and needs to be reinstalled. Here’s a list of confirmed fixes that you can follow to troubleshoot the 0x87e00013 error.
1. Cancel & Retry the update
If you’re beginning to troubleshoot the issue, you should cancel the update before prompting it to install once again. This 0x87e00013 error might sometimes happen when a network inconsistency affects the download stream. If the issue is temporary and network access is restored, going to My games & apps > Manage Queue and stopping the update before deploying it again should allow you to fix the issue. Follow the instructions below to cancel the current update and start it up again:
2. Reinstall the game
Xbox app doesn’t have a repair or integrity check feature (like Steam or Battle.net), so your best choice for ensuring that you’re not dealing with corrupted game files is to reinstall the game that throws the 0x87e00013 error. The easiest way to uninstall the problematic game is by opening the Xbox app, searching for the problematic game (using the search bar at the top), right-clicking on it, and selecting Uninstall game. If the above action throws the same error or the game doesn’t show up in the My Collection menu, follow the steps below to carry on the uninstallation from the Apps & features menu: Note: The steps below will work on both Windows 10 and Windows 11. If the problem is still not fixed, move to the next method below.
3. Reset Microsoft Store
If you get this error with a game directly from the Windows 10 store, you might be experiencing this issue due to an MS Store glitch affecting many Xbox Game Pass titles. If you haven’t tried this fix, reset the entire Windows Store component and see if the update finally installs without the 0x87e00013 error. Note: This method will only work if you downloaded the game via Microsoft Store and not directly from the Xbox app. Follow the steps below to reset the Windows Stoe using an elevated Command Prompt window: If you’re still experiencing the same 0x87e00013 error when updating certain games from the Xbox Game Pass library, move down to the next method below.
4. Reinstall the Gaming Services app (if applicable)
When the Gaming Services infrastructure is stuck in a limbo state. In most cases, simply reinstalling the Gaming Services component should fix the issue. However, reinstalling the Gaming Services component is not as easy on every Windows version. N & Education editions of Windows 10 and 11 will not allow you to reinstall this component conventionally, so you need to rely on a PowerShell terminal. The fix below is universal and will allow you to reinstall the Gaming Services component on every edition of Windows 10 and Windows 11: Then you have to restart your computer. When it starts up again, try using Xbox Live again.
5. Disable firewall (if applicable)
If you’re using a 3rd party firewall solution, keep in mind that it might indirectly block Game Pass access. This is especially common if you are accessing the Game Pass Library from a territory not officially supported by Microsoft. See if this scenario is accurate by temporarily disabling your firewall’s real-time protection before installing the pending update once again. Note: The steps of disabling your firewall will vary depending on which provided you’re using. If you are using a local firewall + AV component, you can disable it directly from the tray bar or from the Protection tab. Once the active firewall is disabled, reboot your PC to ensure that the security suite is not producing any network effects, then attempt to install the problematic game update again. You can safely re-enable the firewall if the update installs just fine (without the 0x87e00013 error). Remember to do this again if another game update gets stuck in the same way. If disabling the firewall didn’t fix the issue or you don’t use a 3rd party security suite, move down to the next method below.
6. Install on a different drive (if applicable)
Another reason why you can expect to deal with this issue is a new NVME game drive that is not fully supported by the Xbox app. Users experiencing this issue have confirmed that they could avoid this 0x87e00013 error entirely simply by installing the game on a different drive. Note: NVME (nonvolatile memory express) is still a new technology that seems to cause many issues with Game Pass titles. If you have an external drive that you can use, try installing the game on it first, then apply the update and see if the error is no longer occurring. Update: Drive-related 0x87e00013 errors only seem to occur when the game is installed on a secondary (slave) drive. If the game is not installed on your primary drive, reinstall it and see if the problem is fixed. If this scenario is not applicable, move to the final potential fix below.
Perform a System Restore
If you only started to experience this problem after installing a pending Windows update or a new driver version, chances are a bad update is responsible for this issue. Since there is no definitive way of verifying if this is true, your best way of reverting your PC to a state where this issue was not occurring is by using System Restore. Note: You can use a System Restore snapshot to revert all changes made to your system after the snapshot was created. This includes installed WU updates, drivers, WU updates, system preferences, etc. For complete steps to perform a system restore, follow the instructions in this guide.
