Resolving TikTok app crashes depends on the root cause. Simple issues can be remedied with basic solutions like relaunching or restarting. More serious problems may require complex methods, including reinstalling or resetting the device. We’ve detailed these solutions below.
Initial Checks and Simple Solutions
Before troubleshooting, ensure TikTok services are operational in your region. You can verify this on websites like DownDetector’s TikTok page or through official TikTok social media accounts. If servers are down, wait until they are operational. Otherwise, the methods mentioned below will not be effective. Force Close and Relaunch TikTok:
On Android: Go to Settings > Applications > TikTok > Force Close.On iOS: Use the App Switcher to swipe away the TikTok app.
Restart the Device: Power off the phone, wait a minute, then power it back on. Check for Updates:
Update the device’s OS via the device Settings.Update the TikTok app via the Google Play Store or Apple App Store.
Try Another Network: Disconnect the device from the current network and connect to another network. If no other network is available, consider using a hotspot from another phone on a different carrier or switching to mobile data (bear in mind the potential cost). Airplane Mode Toggle:
Enable Airplane Mode.Launch TikTok, then disable Airplane Mode.
Reinstall TikTok App: Uninstall TikTok, restart the device, and reinstall the app.
1. Switch the TikTok Account
If the TikTok app crashes while using a feature like text-to-speech, the issue might be due to server authorization problems. This can be resolved by switching to a different account and then switching back to the original one. This method is unavailable if the TikTok app crashes upon launch.
2. Use a VPN
If TikTok app crashes due to ISP interference, which prevents access to essential online resources, consider using a VPN.
3. Update or Uninstall Android System WebView (Android Only)
Android System WebView is a background service on Android phones that allows apps like TikTok to display web content. If it’s outdated or corrupted, it may interfere with TikTok’s operation and cause crashes. For Android devices lacking Android System WebView, Chrome’s libraries are used instead. If Chrome’s installation is outdated or corrupted, it can also lead to problems. Thus, updating or uninstalling Android System WebView and Chrome can resolve these issues.
3.1 Update Android System WebView
3.2 Update Google Chrome
3.3 Uninstall Android System WebView or its Updates
3.3.1 Through the Device Settings
3.3.2 Through the Play Store
If you cannot locate Android System WebView in the device settings, you can uninstall it through the Play Store.
3.4 Uninstall Chrome or its Updates
4. Clear TikTok App Cache and Data
If the TikTok app’s cache or data becomes corrupt, it may crash. To address this, clear the app’s cache and data.
4.1 Clear the Cache of the TikTok App from Within the App
If the issue occurs while using an app feature, you can clear the app’s cache from within the app. However, this method won’t work if the app crashes upon opening.
4.2 Clear the Cache of the TikTok App Through the Device Settings
4.3 Clear the Data of the TikTok App
5. Check for a Conflicting App
The TikTok app might crash if another app is holding onto a resource that TikTok needs. This issue can be fixed by uninstalling the conflicting app. Spotify has been reported to cause the TikTok app to crash. If you have Spotify or any similar app installed, uninstalling it may solve the problem. To do this on an Android phone:
6. Create a New Instance (Android Emulator Only)
If TikTok is crashing on an emulator, like BlueStacks, it might be due to incompatibility issues. Creating a new emulator instance with the latest Android version could resolve the problem. To do this on BlueStacks:
7. Reset the Device to Factory Defaults
If the OS modules responsible for running TikTok become corrupt or are damaged in the latest OS update, the app may crash. This can often be resolved by restoring the device to factory settings. Before resetting, ensure the phone is fully charged and back up all essential data. To reset an iPhone: If the issue persists, consider using TikTok Lite. We strongly discourage the use of unofficial TikTok clients. If TikTok Lite is not an option, contact TikTok Support. In the meantime, you may use TikTok on a different device.
