To fix this issue, you can try several methods. Having discussed the possible causes, let’s jump into the solutions.
1. Disable Hardware Acceleration
Hardware Acceleration is intended to offload specific tasks to specialized hardware components, like the GPU, allowing the task to run more efficiently than it would using other components, typically the CPU. Despite being a useful feature, it can sometimes cause problems with applications. By default, hardware acceleration is enabled in Microsoft Teams. If you encounter issues, it’s recommended that you start by disabling this feature.
2. Configure Microsoft Teams Settings Correctly
Incorrectly configured Microsoft Teams settings could also cause GIFs to vanish. Make sure that specific options allowing GIFs to be displayed in Microsoft Teams are enabled.
3. Clear Microsoft Team Cache
When you launch an application for the first time, it stores relevant information in cache files so that it can reuse the data rather than retrieving it from the server again. However, if cache files become corrupted, this can prevent GIFs from appearing in Microsoft Teams. Clearing the cache can resolve the issue by allowing Microsoft Teams to recreate the cache data.
3.1 Windows
3.2 Browser
4. Reinstall Microsoft Teams
If the above steps fail to resolve the issue, reinstalling Microsoft Teams may help. Reinstallation can fix problems caused by corrupted files that are preventing the use of GIFs. It’s possible that your admin has disabled GIFs for your group. If you are unable to view or send GIFs after following the steps above, you may want to discuss this issue with your administrator to ensure it’s not a policy setting that’s blocking GIFs.
