Additional reports highlight a variety of circumstances leading up to this freeze, including completing a mission and attempting to load back into the ship, only for the game to crash or remain stuck on the loading screen
1. Toggle your Internet
Disconnecting and then reconnecting to the internet can potentially fix your issue, as it will try to re-establish the connection with your server and possibly fix the issue. If you are using an Ethernet cable, then just unplug it and plug it back again, and if you are using Wi-Fi connectivity, then turn it off and on to see if the loading screen has been completed. You should do it without leaving the game.
PC:
PlayStation 5:
2. Verify Game Files Integrity
The issue can also be caused if your game files are missing or corrupted. To fix this, you can verify the game files that you have installed, and it will detect if something is missing and automatically download it for you. This solution is exclusive to PCs; unlike PCs, the PlayStation 5 does not have the option to verify game files. On the PlayStation 5, you might have to wait for an update or reinstall the game.
3. Turn off your Firewall
Your firewall can also cause the game to get stuck, as it might block connections to the server, ultimately making you stay on the cinematic loading screen. Turning it off can help you fix the connection issue between you and the game server.
