Such unintended scrolling may result from a faulty mouse, keyboard, or touchpad that continuously sends scroll commands to the system. Additional contributing factors might be bugs in Windows, outdated versions of the operating system, or issues that emerged after recent updates. To address this problem, it is recommended to disconnect all peripheral devices to determine if the issue continues, and then follow troubleshooting steps like adjusting mouse settings, updating or reinstalling drivers, and ensuring your Windows system is current.
1. Reconnect the Mouse and Keyboard
Start by reconnecting your mouse and keyboard when you experience scrolling issues in Windows. This action can resolve communication inconsistencies that trigger the scroll function in Windows. This is particularly useful for wireless mice and keyboards. Scrolling can also be caused by your keyboard if navigation or other special keys are malfunctioning. If needed, remove the Bluetooth dongle from your computer, wait a few seconds, and then reconnect it to refresh the drivers and potentially resolve the issue.
2. Change Mouse Settings
Issues with scrolling in non-active Windows apps might stem from a specific mouse setting. Windows has an option to automatically scroll inactive windows upon hovering over them.
3. Reinstall Mouse Driver
A corrupted mouse driver may also lead to scrolling problems in Windows. To correct this, you’ll need to reinstall the mouse driver.
4. Check Bluetooth Devices
Problematic Bluetooth devices connected to your computer may also lead to unintended automatic scrolling. You will need to check and possibly remove such devices.
5. Troubleshoot Touchpad
If you’re using a laptop, you may need to troubleshoot the touchpad as it could be responsible for the scrolling issue. You can do this by temporarily disabling the touchpad.
6. Uninstall Any Duplicate Mouse Driver
The presence of duplicate mouse drivers in the system can be another reason for the Windows scrolling issue.
7. Clean Install Windows
If none of the above solutions work, a clean installation of Windows may be necessary. This step can address software inconsistencies that might be causing the issue. However, a clean installation will erase all data on the system drive, so it is crucial to back up important files before proceeding. You can find a comprehensive guide on how to perform a clean install of Windows. If scrolling continues after a clean installation, it indicates a hardware problem, and you may need to replace your mouse or keyboard.
