The system unexpectedly ejects the game disc or Blu-ray and refuses to accept any more disks.When playing a game, it displays “No Disc Inserted” or “Unrecognized Disc”.The console shows a blank screen when a disc is inserted into the drive.The PlayStation 4 cannot eject an inserted disc.
In this guide, there are a few solutions, ranging from software fixes to hardware fixes, to help you address your disc drive problems. You need to identify which issue might be specific to you and then apply the corresponding method.
Method 1: Performing a System Update
You can also choose to download the update directly from the internet by selecting the third option.
Method 2: Manually Eject the Disc
Pro Tip: If you are using another variant of PlayStation 4, visit here for specific instructions for your device.
Method 3: Checking the Disc
A faulty disc definitely indicates that the system cannot recognize it. Ensure that proper care is taken of discs to prevent damage. Here are a few tips.
Clean your disc with a microfiber cloth to ensure there are no fingerprint smudges or scratches.If your disc is Battlefield 4, or if other games are known to cause this problem, try another one.Discontinue using the disc that has obvious signs of physical damage.
Method 4: Restarting the System
This is a classic fix for any device with problems. Restarting the PS4 system is likely to solve the disc read/eject problem. If you are still facing issues after applying any of these methods; visit the Sony Service Center, or contact your retailer for help.
