In certain situations, you may encounter a black screen without an error message. At other times, incessant crash popups may bombard the screen—even with the app running in the background—severely disrupting regular phone use.
Troubleshooting Prerequisites
Compatibility: Ensure that your device is compatible with the Fitbit app. Check the compatible device list on the official Fitbit website.Server Status: Verify any service outage by checking online services like DownDetector or official Fitbit social media channels.Storage Space: There should be sufficient free storage space on your device. A lack of space can cause the Fitbit app to crash during syncing or other operations.Relaunch the Fitbit app.Restart your device.Relog into the Fitbit app.
1. Update the Fitbit App and Your Device’s OS
An outdated Fitbit app or a device’s OS missing the latest patches can result in incompatibility, leading to crashes. Updating both to the latest versions can solve the problem.
Update the Fitbit App
Update the Device OS
Before updating, back up your device’s data and ensure it is fully charged. For updating an iPhone:
2. Move the Fitbit App to the Device’s Internal Storage
If the Fitbit app is on external storage, its execution may be limited, causing crashes. Moving it to the internal storage can resolve this issue. For Android devices:
3. Launch the Fitbit App after Enabling the Device’s Airplane Mode
The Fitbit app might crash if it cannot correctly use the device’s communication components. A workaround is to enable Airplane Mode before opening the app. Note that some phones might require “Wi-Fi Always on” or “Mobile Data Always on” settings to prevent the Fitbit app from crashing.
4. Correct the Date and Time Settings on Your Phone
Incorrect date and time settings can disrupt the Fitbit app’s syncing process, resulting in crashes. Correcting these settings is crucial. On an Android phone:
5. Check Permissions of the Fitbit App
The Fitbit app requires specific permissions to function properly. Without them, it may crash. On an Android device:
6. Re-add the Fitbit Device to the Fitbit App
Syncing issues between the Fitbit app and the device can lead to crashes. Removing and re-adding the Fitbit device to the app can be helpful.
7. Check for Conflicting Apps or Settings
Resource conflicts with other apps or device settings can lead to Fitbit app crashes. Removing any conflicting apps or disabling problematic settings may provide a solution.
Uninstall the Conflicting App
For example, Google Maps has been reported to conflict with the Fitbit app. To address this on an Android device:
Modify the Device’s Battery Optimization Settings
Battery optimization settings that limit the Fitbit app’s function can cause crashes. Adjusting these settings, which may vary between manufacturers and models, can help. Using a Huawei phone as an example:
8. Clear Cache/Data of the Fitbit App (Android Only)
The Fitbit app and Google Play Services can crash if their cache/data are invalid. Clearing both should help. Before proceeding, log out from the Fitbit app if possible.
Clear Cache of the Fitbit App
Clear Cache and Data of the Fitbit App
Note: Clearing the app’s data will require re-entering login information and reconfiguring the app.
9. Reinstall the Fitbit App
The Fitbit app may crash if its installation becomes corrupted following an update. A fresh installation could resolve the problem. Ensure to clear the history and web data of your device’s default browser, such as Safari on iPhone or Chrome on Android, prior to reinstalling the app.
Reinstall Fitbit on the Problematic Device
Reinstall Fitbit on Another Device
If reinstalling Fitbit doesn’t resolve the issue on the problematic device:
Reinstall After Revoking Access to All Fitbit Devices
10. Reset the Phone and the Fitbit Device to Defaults
Damaged OS components might cause the Fitbit app to crash, particularly during data sync operations. A full reset of your phone and Fitbit device may resolve this. Before proceeding with the reset, ensure to back up any unsynced data. Also, make sure both devices are fully charged.
Reset the Fitbit Device
To reset an Ace 3:
Reset the Phone
Note: This is a last resort, as it will erase all data on your phone. To reset an iPhone: If you have exhausted all the methods above and the Fitbit app still crashes, it would be wise to reach out to Fitbit support for further assistance. Here are a few additional methods you might consider if the Fitbit app continues to crash:
11. Check for External Factors Affecting Connectivity
Outside interference from other Bluetooth devices or Wi-Fi networks may sometimes cause the Fitbit app to malfunction. Consider the following steps:
12. Reset Network Settings (iOS only)
Network-related problems can sometimes lead to app crashes. A network settings reset can help:
13. Safe Mode (Android only)
Booting your device into Safe Mode can help identify if third-party apps are causing the Fitbit app to crash:
14. Check for Wear OS Updates (For Fitbit on Smartwatches)
If you’re using the Fitbit app on a Wear OS smartwatch, ensure the Wear OS is up to date:
15. Perform a Partial or Full Sync Reset
Sometimes the Fitbit device itself might need a sync reset to re-establish a stable connection with the app:
16. Disable Battery Saver Mode
Battery-saver modes on phones can restrict background data usage and affect the Fitbit app’s functionality:
