Two main causes are possible: the server may not be stable enough to maintain the user’s position in the queue, or there could be an issue on the user’s end that prevents communication with the server. Occasionally, no action is required on your part; repeated attempts at queueing may resolve the error. However, if the issue persists after multiple attempts, consider trying the troubleshooting methods described below.
1. Check for Server Issues
A server problem might be preventing you from accessing Star Citizen. To confirm this, you should check both the server status and community forums. Sometimes there may be a delay before server instability is reported on the official website, so checking the community forums is also advised.
2. Use Incognito Mode to Log in to the RSI Website
Although it may seem peculiar, logging in via incognito mode has resolved the issue for many users. First, log out from the RSI launcher and then open the RSI website in an incognito window. Remain logged in on the RSI website without closing the incognito browser. Subsequently, attempt to log in to the RSI launcher and check if the error persists.
3. Reset Launcher Configuration
Returning the launcher to its original configuration may solve the problem if incorrect settings are causing the error.
4. Verify the Game Files
Verifying the integrity of game files can help repair any corrupt files that might be causing the error.
5. Delete the Star Citizen Folder from AppData
The AppData folder holds cache data and cookies for your applications, which help enhance performance and user experience (UX) by reducing load times. Sometimes, the cache data may become corrupted, impacting performance and leading to crashes or error messages. If this seems to be the cause of your issue, removing the Star Citizen cache might solve the problem.
6. Ask a Friend to Log In Using Your Account on Their Device
Seek assistance from a friend who can play Star Citizen without encountering any errors. Have them log into your account on their device. This unusual method has reportedly resolved the issue for some users. If none of the solutions above rectify the problem, it is likely that the server is still experiencing issues or there are corrupted game files remaining. While you wait for server stability, consider reinstalling Star Citizen to rule out the possibility of file corruption.
