Before diving into the solutions, try a quick fix: use Incognito Mode when accessing Paramount Plus. This workaround has successfully resolved the issue for several users. Additionally, we recommend restarting your device to clear its memory and restart services, which might correct any bugs causing the problem. It’s also a good idea to check the Paramount Plus Server Status before continuing. If the server is down, you will need to wait until it becomes stable again. You should also consider restarting your router if it hasn’t been done in a while. Restarting can help clear cache memory and disconnect extraneous devices, potentially improving your network speed and resolving connectivity issues.
1. Force Restart the App
When experiencing streaming issues such as a black screen, app freezing, crashing, or error codes, Paramount Plus suggests users force restart the app. We also endorse this approach as a preliminary step. To force restart the app, close it and reopen it—essentially refreshing the app’s background process. If you’re uncertain how to force restart, Paramount Plus provides official documentation on Force Restarting the App.
2. Clear the Cache
Applications frequently generate and utilize cache data to improve performance. Cache data helps reduce loading times by storing user activity and application requirements. However, over time, cache data can become corrupt, causing errors and other issues. Clearing the cache removes corrupt data, prompts the application to store fresh data, and may solve the error you are experiencing. For users of Chrome (the steps may vary for other browsers): To clear the cache on Windows: For other devices such as TVs, mobiles, Playstations, and Xboxes, similar steps apply for clearing the cache:
3. Disable Adblocker Extension
If you are using an adblocker extension in your browser, it might be time to disable it as adblockers can sometimes interfere with the functioning of websites and lead to errors. Alongside the adblocker, disable any additional, unnecessary browser extensions.
4. Turn off Antivirus Firewall (Only For PC Users)
Firewall monitors can sometimes wrongfully block applications, such as Paramount Plus. Users are often recommended to disable Windows Defender Firewall or third-party antivirus firewalls if they encounter streaming issues. You can either whitelist Paramount Plus in your antivirus settings or temporarily disable the antivirus program. It is suggested to temporarily disable Windows Defender Firewall to see if it resolves the error. To temporarily disable third-party antivirus software: If the issue persists, visit paramountplus.com/contactus and describe the problem. Then, submit your inquiry. The support team will assist in resolving your issue.
