Several issues could cause this problem, such as incorrect setup, application glitches, device bugs, a poor internet connection, inaccurate date and time settings, or corrupted cache files. Furthermore, if your organization has specified requirements when using school or work accounts and those are not met, the application may also fail to work correctly. For example, some organizations might require device encryption or the installation of Google Play Services. Additionally, your account might have been blocked due to policy violations. It’s recommended to contact your IT help desk to address these potential issues before attempting the troubleshooting steps below. If your device is registered with Azure AD, consider re-registering it to see if that resolves the issue. If not, proceed with the troubleshooting methods detailed below.
1. Perform All Network Checks
Begin with some basic diagnostics to ensure there are no hindrances in your network connection. Poor internet often causes issues with the Microsoft Authenticator app. Confirm the stability of your connection, even if you appear to be online. Use online tools to test your internet speed. Deactivate Airplane mode if it’s on. Since a VPN can alter your location, disable it as well. If you’re using Wi-Fi, consider switching to mobile data, or vice versa.
2. Force Quit & Restart
Problems with running processes in the application can cause various malfunctions. Address this by force-quitting the app and restarting it. Wait a few moments before reopening the application.
3. Allow Notification Permission
For Microsoft Authenticator to display login approvals, notification permissions must be enabled. On Android: On iPhone:
4. Turn Off Battery Optimization
Battery optimization on Android devices can limit background activity of apps, potentially causing delays in authentication codes. Disabling this feature might improve the app’s responsiveness.
5. Enable Automatic Date & Time Settings
Syncing your device’s clock with your actual location is crucial for the app’s functionality since it relies on precise timing. On Android: On iPhone:
6. Update the Application
Regular updates can fix bugs and glitches. Keeping your applications up to date is highly recommended. If automatic updates are not enabled, here’s how to manually update apps: On Android: On iPhone:
7. Re-Authenticate Your Account
Re-adding your account can resolve synchronization or misconfiguration issues by re-establishing the connection between the app and the servers.
8. Clear Cache/Offload
Clearing your cache can resolve functionality issues. Rest assured that this will not delete important data. On Android: On iPhone:
9. Contact Microsoft Support
If none of the above solutions work and the issue persists after consulting your IT department, it’s time to seek assistance from Microsoft Support. Choose the appropriate option based on your issue for professional help.
