What Causes the ‘Error -39’ cannot sync on iTunes?
Fixing the Error -39 Syncing Issues on iTunes
1. Disable the Antivirus Software
If you are on a Windows computer and there is a third party Antivirus software installed, it is recommended that you disable the Antivirus. Also, since Windows has a built-in software called Windows Defender. We will also be disabling that temporarily. For that:
2. Delete the Photo Cache
The photo cache is created by the device while creating the backup to optimize the picture gallery for the new device. However, this cache can sometimes be corrupted which can prevent the backup from proceeding and this error might be shown. Therefore, in this step, we will be deleting the photo cache and it won’t affect our backup in any way. This process differs for Windows and Mac, follow the steps for your respective operating system.
For Mac:
For Windows:
3. Update iTunes
It is important that iTunes is up to date in order for the backup process to proceed. Therefore, in this step, we will prompt it to check for any updates manually. For that:
4. Update Windows
In some cases, an outdated version of Windows might be preventing you from backing up your device. Therefore, in this step, we will be checking and applying any available updates. For that:
5. Update macOS
It is important to update Mac to the latest available version to get the best out of software optimization and this might also fix the error that we are facing. In order to update:
