Symptoms
Sometimes, you may notice the power button or caps lock button lighting up for a brief moment, usually a few seconds. You might also hear the fan spinning briefly, but sometimes there won’t be any noise. Additionally, the charging light may turn on when you plug in the charger. However, in certain situations, pressing the power button won’t do anything, and the laptop may seem completely dead.
Cause
Sometimes, the problem occurs after a BIOS or OS update. There are also reports of the issue happening when the laptop is connected to an external display through USB-C. It’s interesting to note that this problem has been observed even in new laptops that have just been unboxed. Additionally, the issue may start to occur when the laptop’s battery level drops to a critically low level.
Troubleshooting Prerequisites
How to Fix an HP Envy X360 That is Not Turning on
Firstly, we will try to power on the HP laptop and will then look into the factors causing the problem.
1. Perform a Hard Reboot
If the static current is present on the motherboard of your HP Envy X360, its processor will fail to detect a good power signal from the power button and thus will not turn on. In such a case, performing a hard reboot of the laptop will resolve the issue.
Press the Power Button
Leave Unplugged for Extended Time
Plug the Charger while Holding the Power Button
2. Clean the Charging Port of the HP Envy X360
If the charging port has accumulated dust, the charger will fail to establish a proper connection with the laptop, resulting in the battery not charging. Consequently, once the battery is depleted, the laptop will not power on. In such a case, cleaning the charging port of the HP laptop will solve the problem.
3. Try Another Charger or Power Source
If the power source is not providing the required current to the charger or the charger itself is faulty, the HP Envy laptop will not get charged once its battery is fully drained and hence you will not be able to turn it on. To fix this, try another power source or charger.
Another Power Source
Another Charger
4. Unplug the Laptop Battery from the Motherboard
If the battery is malfunctioning, it will not let you turn on the laptop. In such a case, you can power the laptop on a charger after unplugging the laptop battery from the motherboard.
5. Reset the Laptop’s BIOS to the Factory Defaults
The HP Envy laptop won’t turn on if its BIOS is malfunctioning or damaged. This can occur if the latest update to the BIOS did not go well. To solve this, reset the laptop’s BIOS to the factory defaults.
How to Avoid This Issue in the Future
If you can successfully turn on the HP Envy using any of the methods mentioned above, but the issue keeps coming back, there might be several other factors contributing to this problem. Addressing these factors, as discussed below, can help prevent the issue from recurring.
1. Update the Laptop’s OS
To update Windows:
2. Update the BIOS of the HP Envy X360
3. Uninstall MS AC Adapter and MS ACPI-Compliant Control Method Battery
4. Disable Intel Integrated Sensor Solution
If none of the above methods powers on the HP laptop, contact HP Support and seek assistance in resolving the issue. If the laptop is under warranty, you may claim the same. If the laptop is out of warranty, get the laptop checked for a hardware issue. These issues can be a faulty power button, a malfunctioning battery, a problematic hard disk, a damaged charging port, a blown-out capacitor, or a fried motherboard.
