Additional factors contributing to this issue could include corrupt app data, connectivity issues, expired user sessions, and VPN usage. Quick Note: We recommend performing a quick device reboot, as this is helpful in sorting out temporary glitches. Additionally, connecting to a different network temporarily to access Netflix, then switching back to the primary network, could also serve as a viable solution.

1. Check Internet Connectivity and Server Status

A stable internet connection is required for Netflix to function properly. Internet disconnection and slow speeds can prevent Netflix from connecting to its servers. Server outages or maintenance schedules could also prevent Netflix from loading properly. Although downtimes are typically brief, verifying that the servers are up and running is necessary.

2. Disable VPN

Netflix blocks users from accessing the homepage or content when they are using a VPN, as it offers region-specific content. If a user is already on the homepage or streaming and connects to a VPN afterward, it could trigger the loading issue. This can also occur if the VPN has the auto-connect feature enabled and starts when the device boots, unbeknownst to the user.

3. Update Netflix Application 

Updating the application is essential, as older versions are more prone to glitches, even if the user’s internet and servers are functioning properly. Additionally, Windows should also be updated; this ensures that the latest app updates are compatible with the operating system, avoiding performance and compatibility problems.

4. Reset Netflix Application

Misconfigured app settings and corrupt app data could prevent the application from loading. Resetting the Netflix application will restore it to its default settings and clear its app data. This could resolve glitches and issues causing performance instability. Note: Resetting Netflix will result in account sign-out, so you will need to log in again.

5. Reinstall Netflix Application

If resetting or updating doesn’t solve this issue, reinstalling the Netflix application could work as a fix. Reinstalling the application will restore any corrupt or missing files, which could resolve any compatibility problems.

6. Clear Cookies on Browser

Cookies store information related to log-in details and user session data. If the cookies become outdated or corrupt, they might affect webpage functionality and prevent Netflix from loading. Clearing cookies allows the browser to access new account data. Additionally, when the user logs in to their account, a fresh connection is established between the server and browser.  Note: Clearing cookies will result in an account logout, so you’ll need to log in again.

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