All variants of the doorbell are reported to show the issue with different make/models of routers or phones. Sometimes, the issue occurs with a brand new doorbell while in other cases, a functioning ring doorbell stopped connecting to the WIFI. Before starting the troubleshooting process, make sure the following points are met.
The Ring Doorbell is within the range of the Wi-Fi network. If the doorbell connects to the Wi-Fi when close to it but fails in its required location, you may need a Wi-Fi extender to boost the wireless signals. You can confirm this by checking the RSSI of the bell in the Ring app.Only a certain number of devices can connect to a Wi-Fi network. Make sure that limit is not reached on your router. You can confirm this in the router settings or by connecting a new device (e.g., a phone) to the Wi-Fi network.If your doorbell is battery-powered, make sure it is fully charged or replace its battery.Disable Cellular or Mobile data on your phone. Some phones automatically switch to cellular data when Wi-Fi signals are weak. This can break the phone’s communication with the doorbell. The power adapter used with the doorbell meets the power requirements of the doorbell.Make sure the wiring to the doorbell is proper and no corrosion on the wires.The screws of the doorbell are not loose or not too tight.
1. Restart the Ring Doorbell, Phone, and Router
You will not be able to connect a Ring doorbell to a Wi-Fi if the communication modules of the doorbell, phone, or router are stuck in an error state. In such a case, restarting all the modules will solve the problem.
2. Disable VPN on the Phone
To configure a Ring doorbell, the phone, and doorbell must be on the same local network. If a VPN is enabled on your phone, the doorbell won’t be on the VPN network and thus the doorbell will not connect to the Wi-Fi. To solve this, disable VPN on the phone. To do so on a Google Pixel phone: If this does not work and your router has a built-in VPN, disable the router’s VPN and check if the problem is solved.
3. Reset the Network Settings of Your Phone
Your phone will not be able to connect to the Ring Doorbell if the network settings of your phone are not valid. Due to this, the phone will not be able to communicate properly with the Ring Doorbell. This can be fixed by resetting the network settings of your phone. To reset network settings on an iPhone:
4. Edit the Router Settings
Ring Doorbell won’t connect to Wi-Fi if your router’s configurations are not as per the requirements of the doorbell requirements. In such a case, editing the router’s settings will resolve the issue. Access the admin portal of the router through a web browser or app and try the configurations discussed below.
Rename the Network and Change the Wi-Fi Password
If you have recently changed your Wi-Fi router, set up the SSID and password of the new Wi-Fi network as the same as the old one. See if the Ring Doorbell connects to that network.
Disable Auto Optimize
Change the Wi-Fi Mode of the Wireless Network
Change the Wi-Fi Security
Disable Multicast and Broadcast Filtering
Enable 2.4 GHz Band Only
If this does not work and you have a smart Wi-Fi feature (that combines both 2.4 GHz and 5 GHz bands), disable Smart Wi-Fi and retry to connect the doorbell to the Wi-Fi.
Change the Wi-Fi Channel
Disable Router’s Firewall
If so, then you may enable back the firewall but exempt the doorbell in the firewall settings.
Enable DHCP or DHCP Configurations
If this does not work, enable manual IP in the router settings and set a manual IP for the doorbell. You will need to use the MAC address of the doorbell to set a static IP for the doorbell. If you have Mac filtering enabled on your router, add the MAC address of the doorbell to the allowed list.
Reset the Router to the Factory Defaults
If none of the above changes worked, you can try resetting your router to default settings. This will remove all custom settings and revert back to stock ones which usually work with the Doorbell. If the issue persists, generate a QR code on the router for your Wi-Fi network (you can use QIFI) and use that to connect the Ring doorbell to the Wi-Fi. If this does not work, arrange another router and check if the Ring doorbell connects properly with the Wi-Fi network from that router. If so, then the router is natively incompatible with the doorbell and you will need to use another router to make the Ring device work.
5. Try Another Network
You will not be able to connect the Ring Doorbell with the Wi-Fi if your network is natively incompatible with the doorbell. The network may be missing some features that are required for the completion of the operation of the doorbell. Here, trying another network will let you confirm if the issue is with the Ring device or with the Wi-Fi network.
6. Reset the Ring Doorbell to the Defaults
If none of the above methods worked, you can move forward and reset the Doorbell to its default settings. If none of the above works, you may contact Ring Support and ask for a replacement (if under warranty).
