If you see many complaints about your issue, that means the problem is from the server side, which will likely be fixed soon. However, if that’s not the case, you can follow the proven methods to fix your issue.
1. Restart your Device
The first solution you need to try is to restart your device because it helps eliminate background apps, clear data from RAM, and restart all the essential background services, including the network services. Since this issue does not occur due to a particular cause, restarting the device is the best way to start.
2. Turn off Gapless playback (Android/iOS users)
Gapless playback is a feature that skips the gap between songs which helps listen to songs with a smooth transition. Although it is a good feature, it has been accused of causing an issue where multiple songs get skipped automatically after listening to 1 or 2 songs. Therefore, turning off gapless playback will help fix this issue.
Android/iOS
3. Check Spotify servers
Another important factor that should be checked is Spotify servers that might be down and causing lag while playing songs. If you have not checked the Spotify servers yet, we recommend you go to Downdetector to check whether the servers are down or not. If they are down, you will need to wait till the servers return to a stable status.
4. Reset Network settings
A stable internet connection also matters in playing Spotify songs without lag and crashes. If you have a bad internet connection, you will encounter problems while listening to songs. In this case, first, check your internet connection on another device. If it’s working properly, then try resetting the network settings. Resetting the network settings will revert all the configurations applied to your network. If you accidentally misconfigure your network settings, Spotify won’t play songs smoothly and will crash. Therefore, try resetting these settings to fix this issue.
Windows
Android
iOS
macOS
5. Disable hardware acceleration
Hardware acceleration is a process of shifting certain tasks to a dedicated component to help complete them faster. For instance, if you run an application with hardware acceleration, it will assign the majority of the tasks to dedicated hardware instead of running it via CPU. In this case, hardware acceleration will let you use dedicated audio hardware on your device to encode/decode and process music. This frees the CPU up, allowing it more time to spend on additional tasks assigned to it. Although hardware acceleration is a useful feature, it causes songs to stop, freeze and skip occasionally. Furthermore, if your device doesn’t have the necessary components, enabled hardware acceleration will cause Spotify to crash. To disable the hardware acceleration:
Windows
macOS
6. Run Spotify in a compatibility mode
Compatibility mode runs an application/game with an earlier version of Windows, which fixes many problems if the compatibility settings with the latest version cannot run the application smoothly. If Spotify is crashing, freezing, or lagging on your current compatibility settings, you can try running that application with the earlier version of Windows, like Windows 8. However, if that solution fails, revert the compatibility settings as it can cause issues later.
Windows
7. Check for updates
If none of the steps has worked so far, and servers are not down, then we recommend you check for updates. Using an older version of Spotify can lead to unusual app behavior, including freezing and crashing. When a new update is available, the users will get the Update option. Once they click on it, the Spotify app will update to the latest version.
Windows
iOS
Android
8. Clear Spotify Cache and AppData
Cache files are temporary files, also called junk files, which can be created by the application to improve performance. In contrast, the App data is the application data, such as settings, account information, etc. If you delete the cache data, the application will not affect, but if you delete the App Data, it resets the application like it is newly installed. To clear the app data and cache files:
Windows
Android
iOS
You cannot clear the Spotify app data on ios devices as there is no option for that, but you can clear its cache from Settings. However, if you want to clear the app data, you can try reinstalling the Spotify app by following the last method.
macOS
9. Reinstall Spotify App
If an update is not available and the problem still occurs, the last solution you can try is to reinstall the Spotify app. If the issue is due to a problem with the Spotify app, reinstalling the app will fix it.
iOS
Windows
Android
