Other reasons can be problems with Bluetooth, an old app version, or battery saver closing the app in the background. In this article, we’ll go through a series of proven steps to help you resolve audio issues when using TextNow to call someone. Keep reading to see which solution works best for you.
1. Update the TextNow App
Updating your apps doesn’t just bring new features; it often includes important bug fixes that help avoid glitches or compatibility issues with your device. If you are having trouble making calls on TextNow or if the incoming call audio isn’t clear, check if there’s an update available in the Play Store. Note: If updating the TextNow app doesn’t fix your issue, try uninstalling and reinstalling the app to resolve call audio problems.
2. Restart the App and Your Device
A simple restart can shut down all running apps and processes, giving your device a fresh start. If you can’t make a call on TextNow, restarting your phone could solve the issue. For many Android phones, restarting is easy: Alternatively, you can:
3. Check Network Connectivity
The strength and speed of your internet connection will directly affect your calling experience. A weak internet connection can disrupt sound on your calls. Go to fast.com to check your current internet speed. If the speed is low, try switching to a faster cellular or Wi-Fi connection. If you’re on mobile data, you can try turning on Airplane mode for a minute, then turn it off again and enable mobile data. This can help refresh your connection and often leads to better network strength and speed. If you use Wi-Fi, unplug your Wi-Fi router for a few minutes and then plug it back in. This can help boost your internet connection.
4. Clear the App Cache
Cached files are temporary files stored by Android. Sometimes, these files become outdated or corrupted and may cause issues. Deleting the cache for the TextNow app can help fix calling problems.
5. Reinstall TextNow
Reinstalling TextNow can reset the app’s configuration and fix settings or minor bugs interfering with call audio. Plus, it ensures you have the latest version installed.
6. Enable Background Data Usage
If background data usage is disabled, apps might not refresh or work properly in the background, which can cause issues like failed calls in TextNow.
7. Allow App Permissions
The TextNow app needs permission to use your device’s microphone for calls. If these permissions aren’t enabled, the app can’t access your microphone, which may cause muffled or missing sound.
8. Contact TextNow Support
TextNow cares about its users, and their support team is available to help if none of these steps resolve your issue. You can reach the support team by visiting https://help.textnow.com/hc/en-us and clicking the purple chat bubble in the bottom right corner to chat with an assistant. The support team is available daily from 10 am to 5:30 pm. You can chat with the support bot or a live agent and explain the audio issues you’re facing. They’ll work with you to find a solution.
