What causes this Messenger problem?
The main cause of this issue is that the connection is not working properly. When it comes to connection, it could be about the connection of your network or the connection between the people on the call. Besides this, another cause could be a bug or glitch that is happening to your Messenger app. These bugs can happen due to random inconveniences but will disappear with the new updates. The cause can also be related to the permission of the camera or microphone because the video call won’t work without the permission needed. You should be also careful with your Bluetooth connection because it might recognize other devices as headsets.
How to fix this issue?
There are a few methods that you can do to fix this issue. These methods contain both the instructions for Android and Apple phones. Here are the methods:
1. Allow Camera permission
The first thing you need to do is to ensure that the permission for the Camera is enabled. You need to do this because the video call won’t work if the Camera is unusable. Messenger should ask for permission automatically when you try to use the video call, but in some cases, the permission is denied and you don’t even know it. This is why you should access Settings and enable the permission for the Camera in case it is turned off. You can also check the Microphone to see if the permission is enabled. All you need to do is to go to the Settings of your phone and check for Permission. Here is a guide for Android, as well as for iPhone:
1.1 Allowing Camera Permissions on Android
You can easily check if the Camera has the permission needed from Settings. Here are the steps:
1.2 Allowing Camera Permissions on iPhone
The instructions for allowing camera permissions on iPhone are very easy to follow. Here are the steps:
2. Clear Camera cache
Another thing you can try is to clear the cache that your Camera app has. This cache consists of temporary files which are not needed for the app to work. In some cases, these cache files become corrupted and can affect your app. By deleting the Camera cache, you will free up some intern space which can improve the performance of the app and might actually make the video call work. This method is only available for Android users because you can’t delete the cache memory on iPhones. You can clean the cache memory from the Settings of your phone. Here is a guide that will show you how to do it:
3. Check for connected Bluetooth devices
The Messenger not working issue might be also caused by your phone connecting automatically to other devices through Bluetooth. The problem is not the connection itself, but the fact that your phone recognizes other devices like SmartWatch as communication-related. This affects the app because it is using the audio and microphone of the connected device, causing you to not hear the sound from the video call. Note: This can happen on both the Android and iPhone. All you need to do is to check if the Bluetooth is on. If the Bluetooth is on, check to see if there are any devices connected at that time. Try to disconnect the connected device to see if you are able to use the Video Call properly.
