Refreshing your device’s location modules can be a quick fix for this issue. You can do this by turning your location settings off and then on again. Alternatively, resetting your device can also help resolve the issue. In this article, we will discuss the steps to troubleshoot issues with both consumer-facing applications and work-related applications. For a consumer-facing app, ensure the issue is not occurring due to the presence of expired debit or credit cards.
1. Disable the Power Saving Mode
The Walmart app may not function properly if your phone is in power-saving mode. This is because the power-saving mode limits the operation of certain system components that the app needs in order to run smoothly. To fix this issue, simply turn off the power-saving mode on your device. On an iOS device, navigate to Settings > Battery > Low Power Mode and disable it. On an Android device:
2. Relaunch the App after Force Closing it
The app will not work if its core modules have malfunctioned and need a fresh start with the default state. Relaunching the application after force closing it will solve the problem. For iOS devices, simply close the application and swipe up from the recent apps list. For Android devices: In the case of a work-related Walmart app, first launch Walmart’s Tunnel app. Once it indicates that a connection is available, launch the app and check if it is working properly.
3. Force Restart of the Problematic Device
The Walmart app might also encounter issues if some operating system elements are not functioning properly or if there is a problem with your phone’s operational memory. If this is the case, a force restart of your device can help. This action clears the system cache and resets network connections, which should help the Walmart app to run smoothly again.
4. Re-log into the Walmart App
If the client requests from your app are not authenticated on the servers, the Walmart app will encounter issues because it will not be able to communicate with the servers properly. In such cases, logging out and then logging back into the app can help re-establish the necessary authentication and resolve the problem.
5. Update the Walmart App to the Latest Build
If your Walmart app is outdated, it may become incompatible with the servers, and as a result, fail to communicate with them. To solve this issue, update the application to the latest build. Additionally, bugs in your current app installation might be fixed in the updated version. For iOS devices, you can use the App Store instead of the Google Play Store to update the app.
6. Update the OS to the Latest Build
You will experience issues with the Walmart app if your phone’s operating system (OS) is outdated. This will cause compatibility problems between the phone and the application. You can fix this by updating your phone’s OS to the latest version. Before updating, be sure to back up your phone, fully charge it, and connect it to a power source. For iOS devices, navigate to General > About > Software update. For Android:
7. Disable VPN on the Device
Your Walmart account is closely tied to your physical location to provide customized content. If, due to a VPN, your app’s requests are coming from an unusual location, Walmart servers will not respond to those requests. In this case, disabling the device’s VPN will solve the problem. If you are using a VPN app, use it to disable the VPN. To disable the VPN on an iPhone: In case you are having issues with a Walmart work-related app, you may need to install the Tunnel app, which creates an authentic VPN connection between your device and Walmart. This is provided by Walmart to all its employees.
8. Refresh the Location of your Device
It is essential for the Walmart app to verify your device’s location in order to provide customized content. If your device’s location modules are in an error state, the app will not be able to fetch the data, and as a result, it won’t work. In this case, simply refreshing your location will solve the problem.
Refresh Location on an Android Phone
Refresh Location Services on an iPhone
9. Try Another Network or Network Type
Your Walmart app may not work on some networks, such as university or corporate networks, as these networks restrict traffic to various online resources outside their domain. Moreover, certain work-related Walmart apps require an individual to be either on a data network or a Walmart store network. This will be solved by trying another network or network type.
10. Reinstall the Walmart Application
The app will stop working if the latest update invalidates the core components of the app installation; as a result, the app’s internal modules will not be able to communicate with each other. This issue can be fixed by reinstalling the application, which will fetch a fresh copy and reinitialize all modules. For iOS devices, simply press and hold the application icon until it wiggles, then click on Remove.
11. Edit the Device’s Browser Settings
Certain modules of your default browser are used by many Walmart apps to complete their operations. You will experience issues if any of the browser settings do not meet the requirements of the applications. In this scenario, editing the settings of your device’s default browser will solve the problem.
For Safari on an iPhone
For Chrome on An Android Phone
In case you are experiencing an issue while signing into the Walmart app, launch the app, open its menu, select ‘Open in Chrome,’ sign in through Chrome, hit the back button, and check if the problem is resolved.
12. Re-add your Walmart Account to the Device (Android Only)
The Walmart app may not function correctly if the account details saved on your device are no longer recognized or validated by the app’s servers. This can prevent the app from retrieving data from the servers. To rectify this issue, you can try removing the account from your device and then re-adding it. This should refresh the account details and restore proper communication with the servers.
13. Re-Enroll the Device with Walmart
If you are using a device registered with Walmart, the app may cease to function properly if the synchronization between your device and the servers becomes disrupted. This can be fixed by re-registering your device with Walmart. Doing so will initiate a fresh synchronization of data between your device and the servers, which should help get the app back on track. If that does not work and your BYOD device utilizes Samsung Knox, check whether any Privacy Policy updates for Samsung Knox are available in the phone’s work profile. If so, accept the new TOS.
14. Reset All Settings of the Device
If a specific setting on your device prevents the Walmart app from functioning correctly or if a particular setting becomes invalid, the app might fail to operate as expected. Sometimes, an OS update can introduce a new feature or modify a pre-existing setting, potentially affecting the app’s operations. In such cases, resetting all device settings back to their default state might help resolve the issue.
15. Reset the Device to its Factory Defaults
As a last resort, you can proceed with factory resetting your device. It is possible that some OS components needed by the app are not installed properly or are stuck. Resetting the device and reinstalling the Walmart app should do the trick. For iOS devices, go to Settings > General > Reset > Erase All Content and Settings. For Android: If that does not work, you may contact Walmart to resolve the issue. During this time, you may use the Walmart website or install an older version (if the problem is caused by a recent app update) of the Walmart app; however, this is strictly not recommended.
