The most common cause is that new accounts must join and play a game for a few minutes or finish verification steps before purchases are allowed, although platform-specific bugs during payment processing can also cause it.
1. Check Your Internet Connection
First, test your internet. Open a web browser and run a speed test, then run a packet loss test. If your internet is slow and/or you’re seeing packet loss, perform a power cycle of your router to try to fix it. If your connection is unstable after the speed and packet loss tests (5% or more loss), follow these steps to perform a Power Cycle of your router and modem (if you have one):
2. Update the Roblox App to the Latest Version
Make sure your Roblox app is up to date. Outdated versions can cause issues, including purchase failures. Open Google Play Store or Apple App Store and check for updates. If an update is available, install it before moving on.
3. Link Your Roblox Account to Your Email and Phone Number
Since your account is brand new, you need to show Roblox it’s not a bot/spam account. Verify your account by linking your email address and/or phone number—ideally both. Many users are able to purchase Robux soon after completing this simple verification.
4. Add Friends and Play For a Few Minutes
After linking your email and phone number, play any game for at least 10 minutes and add some friends. This signals that you’re a real player. Aim to add at least 3–5 friends. Once you have a few friends, join any Roblox game and play for at least 10–15 minutes. It doesn’t have to be a specific game—pick any game you like and play normally. After your short play session, close the app, reopen it, and try to purchase Robux.
5. Clear Data of Roblox App
Clearing the data refreshes the app by removing its stored data and cache. This won’t affect your Roblox account because your information is stored on Roblox servers. It’s completely safe. Note: The Settings app looks different on every phone model, so the steps to clear Roblox data may vary. If you can’t find the option, search online for your phone’s model.
6. Perform the Purchase On a Different Device
If you’re on a phone, there may be an issue with Google Play Services or an older iOS version. Try using a laptop or PC to complete the Robux purchase instead.
7. Wait for a Few Days
Keep playing the game for a few days and continue making friends in-game. Many users report they were able to purchase Robux after waiting around a week. It can take longer—or it may start working within a day or two. There doesn’t seem to be a set time for the verification to fully kick in.
8. Purchase a Roblox Gift Card
You can purchase Roblox Gift Cards from online stores or a local supermarket. The easiest and most reliable way is through the official Roblox website. You can buy a physical Gift Card or a digital one. Choose the Digital Gift Card for instant delivery, so you can redeem Robux right away and start trading items.
9. Contact Roblox Support
There are three ways to contact the Roblox Support Team.
9.1 Contact Support Through a Phone Call
Note: Have someone over the age of 18 make the call. Roblox Customer Service doesn’t speak directly with users under 18; they’ll ask you to use email or the complaint form instead.
9.2 Contact Support Through Email
If you want to file a complaint through email, send an email to info@Roblox.com. Explain the situation clearly and include the exact error message you’re seeing.
9.3 Contact Support Through a Complaint Form
